NICOLE SALDAÑA ESQUIVEL

San José,Costa Rica

Summary

Dynamic Account Executive and Renewal Specialist with a proven track record at Amazon Business, excelling in customer relationship management, contract renewals, and data analysis. Expert at identifying growth opportunities and ensuring customer retention, contributing to enhanced revenue streams and high client satisfaction. Adept at managing the full renewal lifecycle—from forecasting and negotiations to execution—while leveraging strong communication skills and cross-functional collaboration to foster long-term partnerships and drive strategic initiatives.

Overview

years of professional experience

Work History

Account Executive- B2B

Amazon Business

San Pedro, San José

02.2025 - Current

Developed and maintained relationships with key accounts to ensure customer satisfaction.
Analyzed client data and identified opportunities for growth.
Drafted proposals outlining services, costs, and benefits for prospective customers.
Presented product features and advantages to potential customers during sales meetings.
Developed strategies to increase revenue from existing accounts.
Identified key decision makers within target accounts and developed relationships with them.

Renewals Specialist

Accenture

Cariari, Heredia

10.2023 - 02.2025

Analyzed data trends related to customer renewals, identifying areas of improvement and making recommendations accordingly.
Assisted in developing promotional materials to encourage renewals from existing customers.
Tracked progress of each renewal campaign and adjusted tactics accordingly based on results.
Partnered with marketing team members on cross-promotional campaigns targeting potential new customers as well as existing ones.
Monitored customer accounts for expired contracts and took appropriate action to resolve them quickly.
Managed customer renewals and account updates, including contact information, payment methods, product quantity.

Customer Success Manager

Tek Experts

, Costa Rica

03.2022 - 10.2023

Onboarding and Adoption: Managed the onboarding process to ensure clients swiftly and effectively adopted OpenText solutions, setting them up for long-term success.
Lead Identification: Proactively identified expansion and upsell opportunities by deeply understanding client needs and usage patterns, driving additional revenue.
Risk Management: Monitored client health, identified potential risks, and implemented retention strategies to mitigate churn and maintain high customer satisfaction.
Renewal Management: Owned the contract renewal process, negotiating terms and fostering long-term partnerships.
Customer Advocacy: Acted as the voice of the customer within OpenText, collaborating with product and support teams to address client feedback and drive improvements.

Technical Agent

CSS CORP Costa Rica

09.2021 - 03.2022

Served as the main point of contact for clients, ensuring their needs were met and proactively identifying opportunities for service improvements.
Worked closely with clients to optimize their use of Vonage services, driving adoption and satisfaction through personalized recommendations and technical insights.
Provided expert troubleshooting and guidance of API integrations, and communication solutions, ensuring quick resolution of technical issues.

Graphic Designer

Freelance Federico Vargas

01.2016 - 02.2021

Graphic design development, animation assistant for freelance projects, creator of audiovisual content, professional photography with a focus on art, in charge of marketing and customer service.