Nikol Jimenez Medina
Sabanilla
Summary
Experienced professional in cash application and customer issue resolution. Skilled in payment application, account reconciliation, and customer service for dispute resolution. Adaptable and proactive learner with strong interpersonal skills. Excels in dynamic environments and cross-functional team collaboration. Focused on achieving results through team collaboration and adaptability to changing needs.
Overview
9
9
years of professional experience
Work History
Customer Issue Resolution Analyst
3M Company
03.2023 - Current
- Company Overview: 3M Company l Costa Rica GSC
- Responsible for analyzing and creating RGA (return goods authorization) for customers requesting to return material at 3M plant
- Implementing 3M's internal policies for the proper creation of RGA
- Contact with the customer to coordinate product delivery following the company's protocol
- Addressing and resolving any inquiries the customer may have during the process
- Credit creation for materials not received by the customer
- Work with the transportation team and the customer to ensure that the process flows successfully and the customer is satisfied
- Analysis of customer accounts to resolve stuck credits and ensure proper resolution processes
- Handling On Accounts (credits due to payment discrepancies) to identify the issue and categorize them correctly
- Analyzing different cases generated to provide a solution to the customer and ensure its proper application in the account
- Responsible for reducing the Unapplied cash balance to ensure the company's proper fund application
- Preparation of accounting reports, such as payment entries or daily creation of credits, balance reports
- Working with the banking team for the proper placement of payments such as rebates, Intercompany, and refunds
- Application of payments received via ACH, LOCKBOX, and EDI in SAP system
- Analysis of discrepancies found between remittance and payment in the system
- Resolution of payment discrepancies for accurate application
- Analysis of customer accounts to identify discrepancies and provide solutions to the customer
- Review and analysis of bank statements
- Responsible for the application of specific payments
- Responsible for Interim State to transfer accounts from Peoplesoft to SAP accounts and ensure their proper distribution
- 3M Company l Costa Rica GSC
Senior On Account Analyst
3M Company
01.2019 - 01.2022
- Company Overview: 3M Company l Costa Rica GSC
- 3M Company l Costa Rica GSC
Cash Applicator Analyst
3M Company
01.2017 - 01.2019
- Company Overview: 3M Company l Costa Rica GSC
- 3M Company l Costa Rica GSC
Cash Applicator Analyst
Baxter Healthcare Corp
01.2016 - 01.2017
- Company Overview: Baxter Healthcare Corp l Costa Rica GSC
- Responsible for all Cash Application Process for Canada Region
- Responsible for Daily Integrity Validations for Canada Application (Bank vs Accounting)
- Responsible for Intercompany Cash Application process
- Responsible for Cash Split Process (intercompany misdirect cash - Intercompany accounting)
- Responsible for the To be Wired Process (acquired companies misdirect cash - wire transfer)
- Responsible to perform the Month End Pre-Reconciliation between Bank and Accounting
- Baxter Healthcare Corp l Costa Rica GSC
Education
Diploma - Administration of Buying and Inventory Management
Universidad Técnica Nacional
Bachelor's Degree - Business Administration with emphasis in Human Talent Management
Universidad Técnica Nacional
01.2022
High school technical diploma - accounting and finance
Universidad Técnica Nacional
01.2015
Skills
- Customer issue resolution
- Teamwork
- Proactive
- Learning and adaptation
- Problem solving
- Effective Communication
- Salesforce
- SAP
- JDE 812
- Intermediate-Advanced English
- Data analysis
- Collaboration skills
- Microsoft Excel
- Continuous improvement
Timeline
Customer Issue Resolution Analyst
3M Company
03.2023 - Current
Senior On Account Analyst
3M Company
01.2019 - 01.2022
Cash Applicator Analyst
3M Company
01.2017 - 01.2019
Cash Applicator Analyst
Baxter Healthcare Corp
01.2016 - 01.2017
Diploma - Administration of Buying and Inventory Management
Universidad Técnica Nacional
Bachelor's Degree - Business Administration with emphasis in Human Talent Management
Universidad Técnica Nacional
High school technical diploma - accounting and finance
Universidad Técnica Nacional
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