NINOZCA VILCHEZ
La Cruz
Summary
Dynamic and results-oriented professional with extensive experience at Dreams Las Mareas, excelling in customer engagement and issue resolution. Proven ability to enhance guest satisfaction through effective communication and teamwork, while proficiently managing hotel accommodations. Recognized for maintaining composure under pressure and delivering exceptional service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Reservations Agent
Dreams Las Mareas
10.2024 - 06.2025
- Assisted customers with booking hotel acommodations through phone and online channels, ensuring all inquiries were addressed promptly and accurately.
- Utilized reservation software to input, modify, and confirm bookings while maintaining detailed records of customer interactions.
- Provided support in managing reservation inventory, coordinating with various departments to ensure availability of accommodations and services.
- Resolved customer issues related to reservations by employing problem-solving techniques and effective communication skills, enhancing overall customer satisfaction.
Receptionist
Dreams Las Mareas
03.2022 - 10.2024
- Managed front desk operations, ensuring efficient guest check-in and check-out processes while maintaining a welcoming atmosphere.
- Coordinated communication between departments, relaying information regarding guest requests and special accommodations to ensure seamless service delivery.
Education
Local Tour Guide - Tourism
Instituto Nacional De Aprendizaje
La Cruz, Costa Rica 05.2001 -
Computer Porgrams - Computer
Volcan Orosi F De La O S.A
La Cruz, Costa Rica 05.2001 -
Advanced English - English
Instituto Nacional De Aprendizaje
Liberia, Costa Rica 05.2001 -
Intermediate English - English
Instituto Nacional De Aprendizaje
Liberia, Costa Rica 05.2001 -
High School Diploma -
Liceo Experimental Bilingüe La Cruz
La Cruz, Costa Rica 05.2001 -
Basic English - English
Instituto Nacional De Aprendizaje
La Cruz, Costa Rica 05.2001 -
Skills
Language fluency
Customer engagement
Issue resolution
Hotel accomodations
Teamwork
Sales
Time management
Patience and composure
Timeline
Reservations Agent
Dreams Las Mareas
10.2024 - 06.2025
Receptionist
Dreams Las Mareas
03.2022 - 10.2024
Local Tour Guide - Tourism
Instituto Nacional De Aprendizaje
05.2001 -
Computer Porgrams - Computer
Volcan Orosi F De La O S.A
05.2001 -
Advanced English - English
Instituto Nacional De Aprendizaje
05.2001 -
Intermediate English - English
Instituto Nacional De Aprendizaje
05.2001 -
High School Diploma -
Liceo Experimental Bilingüe La Cruz
05.2001 -
Basic English - English
Instituto Nacional De Aprendizaje
05.2001 -
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