Noelia Cornejo Mata
Alajuelita,San José
Summary
Detail-oriented, organized and meticulous employee well-versed in building productive relationships, resolving complex issues, winning customer loyalty and with great a motivation to learn. Adept at using HTML5, JavaScript, React and other programming languages to produce clean code. Well-organized and collaborative team player with strong communication and analytical abilities.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Bilingual Technical Support Specialist
ClearSource
01.2023 - 02.2024
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Worked in Salesforce manually updating our product’s software when needed with help of the company’s tool.
- Collaborated with cross-functional teams to design, implement a knowledge base system, troubleshooting hardware and software issues, and manually updating our product’s software when necessary. Facilitating faster resolution and reducing customer escalations.
Customer Service Executive
Support Service Group
01.2022 - 12.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- In charge of billing, providing solutions to incidents, handling emails from our different locations, assisting on the company chat, and general customer service for clients at a quick pace.
- Able to keep track of customers with our different tools, providing feedback about incidents and/or requested information when needed.
Technical Support Representative
LatoTech
09.2020 - 11.2021
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality. Providing technical assistance over phone and in person.
- Monitored systems in operation and quickly troubleshot errors.
- Handled customers’ motions in an empathetic and sympathetic form.
Education
Bachelor of Engineering Technology -
Fidelitas University
Costa Rica2026
Full Stack Developer - Computer Science And Programming
4Geeks
02.2024
High School Diploma -
CTP Roberto Gamboa & Liceo De Alajuelita
Costa Rica10.2020
Skills
- Ingles C1
- Communication Skills
- Commitment to company cores
- Learning hungry and adaptation capacity
- Capacity to work in teams and under pressure
- Time Management and Prioritization
- Analytical Thinking
- Decision Making
- Results-Oriented
- Proficiency using Microsoft Office suite
- HTML5, CSS, JavaScript, Python
- API integration, React, Debugging, Git/GitHub, Unit testing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bilingual Technical Support Specialist
ClearSource
01.2023 - 02.2024
Customer Service Executive
Support Service Group
01.2022 - 12.2022
Technical Support Representative
LatoTech
09.2020 - 11.2021
Bachelor of Engineering Technology -
Fidelitas University
Full Stack Developer - Computer Science And Programming
4Geeks
High School Diploma -
CTP Roberto Gamboa & Liceo De Alajuelita
Quote
I would feel more optimistic about a bright future for man if he spent less time proving that he can outwit Nature and more time tasting her sweetness and respecting her seniority.
E. B. White
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