Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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Hellen FERNANDEZ JIMENEZ

San Ramon,Alajuela

Summary

Experienced IT professional with a strong background as an IT manager, skilled in supporting global in-house solutions across multi-zone teams. Passionate about building connections and enhancing collaboration, communication, and efficiency through cross-functional efforts. Specializing in cloud computing, virtualization, cybersecurity, and IT infrastructure. Eager to learn and contribute to people-focused solutions within a supportive team environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT APPLICATION MANAGER

Procter & Gamble
11.2023 - 03.2025
  • Leading 3 in-house finance applications and a 5 people team in the technical implementation of around 12 innovative initiatives such as new solutions, continuous improvements and problem-solving strategies aligned with business demands.
  • Tracking the delivery of the enhancements while consistently reporting status, risks, and progress to manage stakeholder expectations and provide service solution effectiveness.
  • Providing daily operational support and resolution of incidents to around 15 global business users and 2 service owners regarding the applications to deliver service reliability.
  • Managed remediation and execution strategies, test plans, and UAT activities; while facilitating defect resolution by creating documentation and proactive measures resulting in the successful support of the applications through cross-teams functional efforts like: 2 version upgrades, 5 migrations to Microsoft Azure Cloud and 3 phases of system consolidations.
  • Ensured compliance with regulatory standards by completing around 6 governance initiatives, facilitating 2 external audits, and executing one disaster recovery drill to strengthen operational resilience and excellence.

OBSERVABILITY & TOOLS ENGINEER

VMWare
04.2022 - 11.2023
  • Giving operational support through ticketing systems such as ServiceNow using monitoring tools for applications, virtualization infrastructure, network devices and website monitoring. Additionally, providing effective post-incident solutions by establishing a preventive monitoring and alerting strategy to ensure incident detection.
  • Developing a Dynamic Java Web Application, deploying it on a Linux CentOS7 server with Tomcat web server and mysql database. Looking for an instrumentation of the application with OpenTelemetry to send traces to Wavefront monitoring tool.

Education

Bachelor's degree - Computer Science, Information Technology Engineering

University of Costa Rica
San Jose, Costa Rica
06.2022

Skills

  • Communication
  • Prioritization
  • Accountability
  • Business analysis
  • Team work
  • SAFE agility
  • Linux CentOS7
  • Scrum Master

Certification

  • Microsoft Certified: Azure Fundamentals
  • AWS Knowledge: Cloud Essentials
  • Certified SAFe6 Agility
  • Certified Scrum Master Scrum Alliance

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

IT APPLICATION MANAGER

Procter & Gamble
11.2023 - 03.2025

OBSERVABILITY & TOOLS ENGINEER

VMWare
04.2022 - 11.2023

Bachelor's degree - Computer Science, Information Technology Engineering

University of Costa Rica

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Hellen FERNANDEZ JIMENEZ