Norbal Gonzalez
San Isidro
Overview
2
2
years of professional experience
Work History
Retention Specialist
SSG
01.2023 - Current
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reviewed successes and failures to learn from previous mistakes.
- Implemented employee incentive programs to promote positive work culture and increase retention.
Boeing
Boeing
03.2021 - 01.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
License - Aviation
IFA
Pavas 06.2022
Skills
- Academic Counseling
- Scripted Responses
- Solution Development
- Training Junior Team Members
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Retention Specialist
SSG
01.2023 - Current
Boeing
Boeing
03.2021 - 01.2023
License - Aviation
IFA
Similar Profiles
Dennis SchroederDennis Schroeder
Co Owner at SSGCo Owner at SSG
Juan Carlos Godoy LugoJuan Carlos Godoy Lugo
Cybersecurity Analyst at SSGCybersecurity Analyst at SSG
Mandeep NijjarMandeep Nijjar
Door Supervisor at SSGDoor Supervisor at SSG
Jose VizcainoJose Vizcaino
Customer service representative at SSGCustomer service representative at SSG
Paola Burgos MongePaola Burgos Monge
CITI – ICG LATAM TECHNOLOGY PRODUCTION SERVICES at CitibankCITI – ICG LATAM TECHNOLOGY PRODUCTION SERVICES at Citibank