Norbal Gonzalez
San Isidro
Overview
2
2
years of professional experience
Work History
Retention Specialist
SSG
01.2023 - Current
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reviewed successes and failures to learn from previous mistakes.
- Implemented employee incentive programs to promote positive work culture and increase retention.
Boeing
Boeing
03.2021 - 01.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
License - Aviation
IFA
Pavas 06.2022
Skills
- Academic Counseling
- Scripted Responses
- Solution Development
- Training Junior Team Members
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Retention Specialist
SSG
01.2023 - Current
Boeing
Boeing
03.2021 - 01.2023
License - Aviation
IFA
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