Concur
Hi, I’m
Olman Mayorga Nipote
Technical Support & Customer Services
Costa Rica
Summary
Obtain a position in Information System, Costumer Services, IT technical support.
Overview
4
years of professional experience
3
Languages
Work History
Kimberly-Clark Corporation
IT Technology Specialist
1 2014 - 1 2022
Job overview
- Remote Problem Analysis and Solutions for Customer Success: Demonstrated ability to analyze customer concerns remotely, identify underlying issues, and develop strategic solutions. My analytical mindset enables me to not only address the stated challenges but also read between the lines, anticipating unspoken needs and providing proactive solutions.
- Validation and documentation of errors in different systems, identifying the support area and scaling cases through incidents using the Service Now tool, SharePoint among others
- CONCUR, CAS, Service now, services desk and migrations processes, IT Projects, Synergy between multidisciplinary IT teams.
- Negotiation Expertise: Skilled negotiator with a focus on customer-centric solutions in a virtual space. Whether dealing with challenging online customer situations or collaborating with remote teams, my negotiation skills, coupled with emotional intelligence, contribute to positive outcomes and heightened online customer satisfaction.
- Synergy between multidisciplinary teams for processes implementation that contributes to optimization, cost/time reduction, and performance efficiency.
Bridgestone Firestone
Process Executive
02.2013 - 01.2015
Job overview
- Staff Travel Department deploying new processes and including legacy data migrations, CONCUR implementation, trainer and support design.
- CONCUR: Start to finish implementation of this software system, optimized system for regional use throughout their various facilities in Latin America.
- Responsible for training other regional staff in use and operation of this travel expense system.
Procter & Gamble, P&g
Master Data Maintenance & Process Specialists
01.2011 - 12.2012
Job overview
- Report generation for executive decision, and daily delegation of responsibilities and work distribution
- AUDICOM project, customer created automatization.
- SAP: Active use managing master data, report generation, and manipulation of massive datasets. Supply chain module.
SAO PAULO GLOBAL HOSTEL
Receptionist Administrator
08.2010 - 12.2010
Job overview
- Coordinator in the processes necessary for the functioning of Sao Paulo Global Hostel
- Reception, reserve management, coordination in the area of maintenance and cleaning, revenue accounting and cash sticking out
- (Sao Paulo Global Hostel, Brazil).
Education
Universidad Latina De Costa RicaSan Jose, CR
Bachelor from Industrial Engineering
05.2001
Ahembi MorumbiStudent Exchange
Skills
Written & Oral Communication
Qualifications Summary
- Synergy between multidisciplinary teams for processes implementation that contributes to optimization, cost/time reduction, and performance efficiency customer satisfaction.
- Customer Communication: Skilled in utilizing online platforms to translate technical information into clear, customer-friendly language. Proficient in fostering open communication with clients through email, chat, phone to address inquiries, resolve issues, and build lasting relationships.
- Remote Problem Analysis and Solutions for Customer Success: Demonstrated ability to analyze customer concerns remotely, identify underlying issues, and develop strategic solutions. My analytical mindset enables me to not only address the stated challenges but also read between the lines, anticipating unspoken needs and providing proactive solutions.
- Negotiation Expertise: Skilled negotiator with a focus on customer-centric solutions in a virtual space. Whether dealing with challenging online customer situations or collaborating with remote teams, my negotiation skills, coupled with emotional intelligence, contribute to positive outcomes and heightened online customer satisfaction.
Cedula
503650568
Availability
Negotiable
Cellular
88808606
References
Julian D. Munoz, 415-846-1965, jmunoz@accela.com
Training
- 2010: Central American Industrial Engineers
- 2009: National Institute of Training - Computer Modeling
Software
SAP
Microsoft
Computer Automation System
Services Now
Timeline
Process Executive
Bridgestone Firestone
02.2013 - 01.2015
Master Data Maintenance & Process Specialists
Procter & Gamble, P&g
01.2011 - 12.2012
Receptionist Administrator
SAO PAULO GLOBAL HOSTEL
08.2010 - 12.2010
Universidad Latina De Costa Rica
Bachelor from Industrial Engineering
05.2001
IT Technology Specialist
Kimberly-Clark Corporation
1 2014 - 1 2022
Ahembi Morumbi
Similar Profiles
CECILE UMUTONICECILE UMUTONI
Procurement Operations Analyst( Sourcing to Pay) at Kimberly-Clark CorporationProcurement Operations Analyst( Sourcing to Pay) at Kimberly-Clark Corporation
Jennifer CesarJennifer Cesar
Clinical Study Specialist - Research/Study Nurse at Select Source International: Contractor position at Kimberly-Clark CorporationClinical Study Specialist - Research/Study Nurse at Select Source International: Contractor position at Kimberly-Clark Corporation
Chris RinehartChris Rinehart
Asset Team Leader at Kimberly Clark Corporation, Nonwovens DivisionAsset Team Leader at Kimberly Clark Corporation, Nonwovens Division