Olman Solano
San Francisco De Heredia
Summary
Developed in fast-paced, collaborative environment, skilled in designing and implementing training programs that drive performance and engagement. Proven ability to adapt and thrive in new settings, eager to transition into new field. Focused on leveraging communication and leadership skills to make meaningful impact.
Overview
29
29
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Quality & Training Supervisor
Concentrix
01.2022 - 11.2024
- Managed a team of trainers to ensure consistent delivery of high-quality training sessions across all departments.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Collaborated with company leaders and department managers to determine training needs.
- Conducted regular skills audits to identify areas for further development, proactively addressing potential performance issues before they impacted productivity.
English as a Second Language Teacher
Intensa
01.2021 - 01.2022
- Educated students in basics of English grammar and conversational speaking.
- Established strong rapport with students, parents, and fellow educators, fostering positive relationships within the school community.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
Trainer/ Sr. Associate
Amazon
01.2020 - 01.2022
- Trainer and Process Expert for Product Safety Department
- Develop learning material and curricula
- Teach REGEX based queries, interpretation and application of international government documents, and proprietary software tools
- Evaluate employees, monitor productivity and gather feedback for course development
- Audit for quality assurance and assist with complex cases
- Collaborated with subject matter experts to create accurate training content.
- Worked with international governmental agencies to remove products that represent a risk for the consumer from Amazon Worldwide catalog.
Trainer
Sykes LATAM
04.2011 - 11.2014
- Mentored new hires, resulting in stronger staff development and increased productivity
- Scheduled and taught in class and online courses to increase learning opportunities
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness
- Identified and proactively solved internal problems related to employee turnover by revamping training approaches
- Eliminated process gaps by implementing new methods of standardized training
Tour Manager
Visit Costa Rica N.A.
01.2006 - 01.2012
- Built personal relationships with guests to promote positive experiences
- Developed tour programming to enhance guest experiences
- Maintained client files with sales contracts, records of client interactions, client notes, and other information
- Provided assistance with document processes, both inbound and outbound, including document sorting, logging and work order creation
- Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
- Provided excellent service to guests and employees
- Used database to research, gather, analyze and present data
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets
Retail Manager
Grupo Cafe Britt
01.1996 - 01.2000
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Trained team members in successful strategies to meet operational and sales targets
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Education
Licenciatura en Inglés con Enfasis en traducción -
UIA
01.2023 - Current
GED - undefined
Commonwealth Of Pennsylvania
Skills
Training facilitation
Learning management systems
Training material updates
Compliance
Employee coaching
Trainee evaluations
Schedule coordination
Leadership training
Staffing and workflow planning
Staff development plans
Teamwork
Training solutions development
Timeline
Licenciatura en Inglés con Enfasis en traducción -
UIA
01.2023 - Current
Quality & Training Supervisor
Concentrix
01.2022 - 11.2024
English as a Second Language Teacher
Intensa
01.2021 - 01.2022
Trainer/ Sr. Associate
Amazon
01.2020 - 01.2022
Trainer
Sykes LATAM
04.2011 - 11.2014
Tour Manager
Visit Costa Rica N.A.
01.2006 - 01.2012
Retail Manager
Grupo Cafe Britt
01.1996 - 01.2000
GED - undefined
Commonwealth Of Pennsylvania
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