O'Neil O. Griffiths
Convergys Costa Rica
Santa Barbara
16
years of professional experience
To seek a position in customer service or service whereby I can utilize my skills and abilities to contribute to the company and customers. Strong ability to operate machines, systems and use technology. Able to organize and manage projects well. Highly knowledgeable about computers, affective in operating cash registers, film development, sheet metal and printing press processes. Excellent communication and telemarketing skills.
Work History
Customer Service Representative
2 Years 3 Months- Provided detailed product information to enhance customer understanding and satisfaction.
- Responded to customer requests for their cable television services and company information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
1 Year 1 Month- Provided detailed product information to enhance customer understanding and satisfaction
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer inquiries efficiently through phone conversations.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Identified and resolved discrepancies and errors in customer accounts in managing insurance accounts for MetLife insurance company. Canceling and paying out life insurance policies.
Sales Associate
1 Year 7 Months- Provided professional customer service
- Completed orders for Office Depot
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
1 Year 7 Months- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Conducted land surveys using total stations and GPS equipment to ensure accurate data collection.
- Taking surveys for restaurants and stores.
- Self motivated with a strong sense of responsibility
Carpenter
1 Year 3 Months- General carpentry work, kitchen remodeling and bath repair work
- Vinyl siding installation
- Ensured compliance with building codes and industry regulations throughout all projects.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Followed established job site safety regulations and maintained safe and clean work area.
- Planned and executed work with proper tools and materials to maximize productivity.
- Measured materials to determine sizes and quantity required for construction project.
- Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
- Measured, drilled and sawed materials to perform successful home improvements.
Cashier
1 Year 1 Month- Cash register operator for store sales and gasoline.
- Provided professional customer service.
- Developed strong customer relationships to drive repeat business and enhance brand loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
10 Months
- Set up construction site for a team of ten employees
- Remodeled residential and commercial buildings
- Installed new windows, Doors, and siding on properties
Newspaper Salesperson
8 Months- Enrolled customers for newspaper subscriptions
- Scheduled delivery dates for customers
- Filed subscription documents for retention
- Developed and implemented sales strategies to increase newspaper subscriptions and renewals.
Temporary Employee/Seasonal Worker
2 Years 4 Months- Performed office work
- Warehouse and construction work
Night Manager
1 Year 2 Months- Supervised night operations to ensure guest satisfaction and safety.
- Trained new hires on company policies and customer service techniques.
- Monitored inventory levels, facilitating timely restocking of supplies.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Created nightly shift task lists to assign duties to each employee.
Sales Associate
1 Year 4 Months- Set appointments for window demonstrations for possible installment.
- Selling windows in a call center environment by excessive calling to find potential customers.
- Assisted with day-to-day operations, working efficiently and productively with all team members to sell windows.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
No Degree
- Played varsity football
- Attended Business Management
- Attended special art classes
- Acting classes
- Shop classes
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Call center experience
Paperwork processing
Order processing
Appointment scheduling
Documentation
Data collection
Staff training
Quality control
Filing
Product sales
Multi-line phone talent
Coordination
Sales expertise
Recordkeeping strengths
Research
Reading comprehension
Staff education and training
Retail store support
Stock management
Sales closing
Receiving support
Travel planning
QUALIFICATIONS
Strong ability to operate machines, systems and use technology, able to organize and manage projects well, highly knowledgable about computers and computer design, effective in operating cash registers, film development, sheet metal and printing press processes, excellent Communication and telemarketing skills.
EXTRA EDUCATION
- Employments Assistance Project
- Ft. Lauderdale, FL USA
- Completed Employment Assistance Program
- Sep. 1999
- Ft. Lauderdale Adult Center
- Attended adult education courses: Science and Math
- Aug. 1999
Timeline
Customer Service Representative
Convergys Costa Rica
11.2009 - 02.2012Read More
Customer Service Representative
Sykes Call Center Costa Rica
09.2008 - 10.2009Read More
Sales Associate
Orbis Global Solutions
01.2007 - 08.2008Read More
Customer Service Representative
Datascension
06.2005 - 01.2007Read More
Carpenter
Hagan Construction Company
12.2003 - 03.2005Read More
Cashier
Amoco/BP Petroleum
11.2002 - 12.2003Read More
Hanisco and Northeastern Siding Company
01.2002 - 11.2002Read More
Newspaper Salesperson
Philadelphia Direct
05.2001 - 01.2002Read More
Temporary Employee/Seasonal Worker
Labor Ready/ Kelly Services
11.1998 - 03.2001Read More
Night Manager
Paramount Builders
07.1997 - 09.1998Read More
Sales Associate
Century One Builders
01.1996 - 05.1997Read More
James River High School
No Degree
Read More