Orbe Viquez
Alajuela,A
Summary
Accomplished Windows Server Administration and SCCM System Management with a proven track record at IBM and Kyndryl, enhancing system reliability and user productivity through innovative automation and comprehensive health monitoring. Experienced in server management and disaster recovery, coupled with exceptional teamwork and continuous improvement skills. Demonstrated success in cross-functional collaboration and technical support, significantly optimizing workflow and compliance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SCCM System Manager
Kyndryl
09.2021 - 04.2024
- Implemented health check reports using powershell and Microsoft SQL queries which reduced downtime through comprehensive system monitoring.
- Responsible for infrastructure refresh of the hardware equipment that increased overall system capacity and reliability.
- Collaborated with cross-functional teams to improve the overall compliance of software installation, optimizing workflow and productivity.
- Provided technical support and guidance to users, created knowledge documents, fostering a strong customer-centric culture within the organization.
Windows Server Administrator
IBM
01.2016 - 09.2021
- Created powershell scripts to automate repetitive tasks for example update DNS information which helped the team to perform yearly disaster recovery exercises.
- Conducted routine and emergency change requests for Windows OS patching.
- Responsible for steady state activities such as virtual machine creation, resource add, datastore maintenance using virtualization technologies such as Hyper-V and VMware.
- Performed software installations and upgrades to Windows operating systems.
- Conducted training sessions for junior administrators on Windows Server management techniques, fostering professional growth within the team.
SCCM Systems Manager
Kyndryl
12.2014 - 12.2015
- Wrote and updated technical documentation of steady state procedures such as system monitoring, SCCM client installation, SCCM server role installation and general troubleshooting.
- Responsible for incident resolution related to client software installation.
- Monitored to overall status of the SCCM infrastructure.
- Introduced automation solutions to improve efficiency in routine tasks, allowing staff to focus on more strategic initiatives.
Identity and Access Management
IBM
01.2013 - 11.2014
- Provided resolution to access management requests, streamlining user provisioning and de-provisioning processes.
- Enhanced data security with the implementation of proper access controls and user roles management.
- Developed and maintained a comprehensive training library, with all the processes that I performed in a daily basis.
Education
Bachelor of Science - Computer Engineering
Universidad Latina De Costa Rica
Heredia04.2016
Skills
- Application support
- Incident Management
- Hardware maintenance
- Server Management
- Disaster Recovery
- Virtualization Technologies
- Technical Documentation
- Automation
- Self Learning
- Change Management
- Continuous Improvement
- Teamwork
Certification
Installing and Configuring Windows Server 2012
Azure Fundamentals
AWS Cloud Practitioner
Languages
Spanish
Native language
English
Upper intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SCCM System Manager
Kyndryl
09.2021 - 04.2024
Windows Server Administrator
IBM
01.2016 - 09.2021
SCCM Systems Manager
Kyndryl
12.2014 - 12.2015
Identity and Access Management
IBM
01.2013 - 11.2014
Bachelor of Science - Computer Engineering
Universidad Latina De Costa Rica
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