Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Oscar Chacon M.

Heredia

Summary

Accomplished IT Technical Support Specialist with a proven track record at Intel, enhancing system efficiency and reducing support tickets by employing advanced troubleshooting and analytical thinking. Skilled in operating system support and fostering cross-functional collaboration, I significantly improve IT processes and end-user satisfaction.

Work History

IT Technical Support Specialist

Intel
  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
  • Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
  • Reduced support tickets through proactive maintenance of hardware, software, and systems.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.

Technical Support

Micra Consulting
  • Provided technical support during scheduled maintenance windows, ensuring minimal disruption to critical systems.
  • Provided exceptional technical support to end-users, resolving complex issues quickly and effectively.
  • Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.

SOA Analyst

Hewlett Packard, HP
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.

Customer Service Representative

SYKES
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Reseda Elementary School
California, Reseda

Northridge Middle School
California, Northridge

High School Diploma -

Reseda High School
California, Reseda
05.2001 -

Skills

    Operating System Support

    System Configuration

    Help Desk Support

    Wireless Networking

    Desktop support

    Technical Troubleshooting

    Software Installation

    Root Cause Analysis

    Analytical Thinking

    Issue Identification

    System Analysis

    Risk Analysis

Additional Information

ID: 1-1158-0563

Timeline

High School Diploma -

Reseda High School
05.2001 -

IT Technical Support Specialist

Intel

Technical Support

Micra Consulting

SOA Analyst

Hewlett Packard, HP

Customer Service Representative

SYKES

Reseda Elementary School

Northridge Middle School

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Oscar Chacon M.