Owen Hammond
San Vicente
Summary
Dynamic Inside Sales Representative with a proven track record at Tech Data, excelling in customer relationship management and upselling. Enhanced customer satisfaction through tailored solutions and strategic relationship building, consistently exceeding sales targets. Known for exceptional attention to detail and fostering strong client rapport, driving revenue growth and loyalty.
Creating KPIs and building account based on shareholder expectations and needs.
Sales professional prepared for role requiring focus on client engagement and revenue growth. Skilled in identifying customer needs and crafting personalized sales strategies that drive results. Reliable team player with commitment to collaboration and adaptability, ensuring seamless integration with dynamic team environments.
Qualified [Desired Position] with proven track record in building strong client relationships and driving sales growth. Successfully increased customer satisfaction through tailored solutions and effective communication. Demonstrated expertise in lead generation and closing deals, leveraging negotiation and CRM skills.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
Tech Data
06.2020 - 05.2025
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records. (Kanban) also KPIs proposals, marketing campaigns and new developments.
Customer Service Supervisor
Avatar Communications DBA. MY Bookie
01.2018 - 06.2020
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Education
Certificate - Project Management
IBMI
Online03-2024
Certificate - Scrum Master
Linked In Learning
Online01-2023
High School Diploma -
Ministerio Educacion Publica
San Jose, Costa Rica01-2009
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Relationship development
- Upselling and cross selling
- Customer relationship management
- Email and phone etiquette
- Organized and efficient
- Relationship building
- Client relationship management
- Rapport building
- Customer relationship building
Basketball, Soccer, Football, Anime and Movies. Spending time with my kids.
Father of 3 and sports enthusiast, boxing, basketball and football are just a few of my hobbies, also anime and comics.
On occasions will go to the beach and fish, outdoors activities are very important to me.
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Portuguese
Beginner (A1)
Timeline
Inside Sales Representative
Tech Data
06.2020 - 05.2025
Customer Service Supervisor
Avatar Communications DBA. MY Bookie
01.2018 - 06.2020
Certificate - Project Management
IBMI
Certificate - Scrum Master
Linked In Learning
High School Diploma -
Ministerio Educacion Publica
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