PABLO ANDRÉS ÁLVAREZ CALVO
Translator and Interpreter. Photographer. Model.
San Rafael,Oreamuno
Summary
Highly organized and detail-oriented professional with a strong administrative background and a keen interest in Human Resources. I have experience at IBM, SYKES, and Amazon, and have strengthened my skills in coordinating , communicating appointments, customer service, and closing of deals. I am eager to meet with you, to grow your company, help to grow my role, leveraging my administrative, customer service, and language skills. With my ability to handle various responsibilities efficiently. I am ready to contribute , employee relations, coaching and excellence within your organization.
Overview
5
5
years of professional experience
5
5
Certifications
Work History
Executive Administrative Assistant
IBM
05.2022 - 10.2023
- Scheduled appointments and handled calendars for senior leadership
- Offered assistance, collaboration and clerical support to auditors throughout entire review process
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips
- Processed travel expenses and reimbursements for executive team and senior management group
- Organized and coordinated conferences and monthly meetings
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
Spanish Interpreter
Language Line Solutions
10.2021 - 12.2021
- Offered translation support for interviews and employment-related processes concerning Spanish speakers
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns
- Managed over 30 calls per day with simultaneous translation in services like Department of Public Health, 911 calls, medical appointments, school meetings and United States Postal Service offices
Human Resources Assistant at the ERC
Amazon
10.2020 - 08.2021
- Receive & log all queries received through phone & email in Panorama / Trouble Ticketing tool
- Responsible to work on Ticketing to resolve queries received from employee
- Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc
- Adhere to defined processes and ensure delivery in accordance with set quality standards
- Thorough knowledge of policies & processes for multiple Customers group
- Ensure Service level are achieved at all times for HRS processes
- Innovative with commitment to change and process improvement
- Also collaborated within the Disability and Leave services, dealt with workers compensation scenarios and plenty of Leave of Absences
Capital One Claims Intake Representative
SYKES
06.2019 - 12.2019
- Took calls regarding not recognized transactions in debit cards, managed fraud and debit card replacement for the U.S
- Increased customer satisfaction by resolving their claims and issues with transactions
- Received banking daily scenarios, blocking merchants for a temporary amount of time and permanent as well
AT&T Sales and Service Representative
SYKES
09.2018 - 02.2019
- Listened to customers' questions and concerns to provide answers or responses
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided excellent customer service by efficiently resolving issues and responding to inquiries
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Offered the companies service sales, such as Directv/ Uverse and phone lines
Education
High School Diploma -
Colegio Miravalle
Cartago 02.2013 - 12 2017
Photography and Edition -
Instituto Tecnológico De Costa Rica
Cartago 01.2018 - 3 2018
Basic, Intermediate and Advanced Photography - Approved Certificate by INA
Escuela De Fotografía Rocío Escobar
06.2018 - 6 2019
English Translation, Bachelor's Degree - undefined
Universidad de las Américas
01.2020 - 12 2024
Skills
Travel coordination
undefinedCertification
Certified B1 English Level, Cambridge University, 12/01/18
Timeline
Executive Administrative Assistant
IBM
05.2022 - 10.2023
Spanish Interpreter
Language Line Solutions
10.2021 - 12.2021
Human Resources Assistant at the ERC
Amazon
10.2020 - 08.2021
English Translation, Bachelor's Degree - undefined
Universidad de las Américas
01.2020 - 12 2024
Capital One Claims Intake Representative
SYKES
06.2019 - 12.2019
AT&T Sales and Service Representative
SYKES
09.2018 - 02.2019
Basic, Intermediate and Advanced Photography - Approved Certificate by INA
Escuela De Fotografía Rocío Escobar
06.2018 - 6 2019
Photography and Edition -
Instituto Tecnológico De Costa Rica
01.2018 - 3 2018
High School Diploma -
Colegio Miravalle
02.2013 - 12 2017
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