Pablo José Arias Soto
Heredia,San Joaquin
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Customer Success Manager
Tek Experts
10.2023 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Critical Situation Manager
Tek Experts
06.2022 - 10.2023
- To help the initial scoping conversations and to get some pointers what technical Questions to ask when scoping an issue with a customer within Microsoft customers globally around the world
- Manage Microsoft escalations for severity A cases
- The main point of contact between the Microsoft customer and the Engineer or Account Managers
- Single Point of ownership, Regular Customer voice sync, Point of escalation, cadence of communication
- Learning at close
- Remediate risk for the Customer impacted, recommend proactive engagements if possible
- Remediate risk for others, IP and or product adjustments to Service/produce.
Machine Learning Data Associate
Amazon
04.2020 - 05.2022
- Meet pre-determined and assigned productivity targets and quality standards
- Systematically escalate problems or variance in the information to the relevant owners, teams, managers, etc
- According to processes and standards.
- Designed and implemented scalable data pipelines, enabling faster processing and analysis of large data sets.
Senior Underwriting
Snap Advances
01.2019 - 03.2020
- Data analyst, customer background and credit scores review with TransUnion tool, evaluate the risk of individual insurance policies, financial offer calculations to small business companies in the US, customer service via email providing offers directly to Account Managers.
- Participated in industry conferences and seminars to stay informed about the latest trends, regulatory changes, and best practices in underwriting.
Cisco Customer Service
Concentrix
01.2017 - 12.2018
- Customer Service, high escalation calls, chats, and emails with different countries around the world, modification of selling orders and prices, SME.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Business risk analyst
Can Capital
12.2015 - 12.2016
- Loan consultation, analyzing financial reports, advising clients on mortgages, raising loans, working closely with small and medium sized businesses, elevated risk decision making, term loan and credit card loan provider.
Education
Diploma - Master Class Training
Elev8 Academy
Online06.2023
Introduction To AD DS, Azure Fundamentals - Computer Engineering Technology
Online Microsoft Courses
Online01.2021
CCNA R&S: Routing And Switching Essentials - Networking
UNA
Heredia07.2016
CCNA R&S: Introduction To Networks - Networking
UNA
Heredia04.2016
Intensive English, High Verbal And Writing Skills. - Idioms
UTN
Alajuela12.2014
High School Education And Bachelor's Degree. -
Liceo La Guacima
Alajuela, Costa Rica12.2013
Primary School -
Gabriela Mistral
Alajuela, Costa Rica12.2006
Skills
- Customer Account Management
- Customer Relationship Building
- Customer Retention
- Client Relations
- Analyzing data
- Documentation Review
- Risk Assessment
- Quality Assurance
- Credit analysis
Languages
Spanish
English
German
Timeline
Customer Success Manager
Tek Experts
10.2023 - Current
Critical Situation Manager
Tek Experts
06.2022 - 10.2023
Machine Learning Data Associate
Amazon
04.2020 - 05.2022
Senior Underwriting
Snap Advances
01.2019 - 03.2020
Cisco Customer Service
Concentrix
01.2017 - 12.2018
Business risk analyst
Can Capital
12.2015 - 12.2016
Diploma - Master Class Training
Elev8 Academy
Introduction To AD DS, Azure Fundamentals - Computer Engineering Technology
Online Microsoft Courses
CCNA R&S: Routing And Switching Essentials - Networking
UNA
CCNA R&S: Introduction To Networks - Networking
UNA
Intensive English, High Verbal And Writing Skills. - Idioms
UTN
High School Education And Bachelor's Degree. -
Liceo La Guacima
Primary School -
Gabriela Mistral
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