Summary
Work History
Education
Skills
Websites
Timeline
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Pablo Cordero González

San Pablo,H

Summary

Customer Service Specialist with experience in technical support, handling legal documents, up selling skills and a proven track record of high performance. Experienced in providing exceptional service, solving technical issues, and verifying legal documents. Qualified Advanced Technical Support Specialist with 3+ years of helpdesk and customer service experience. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.

Work History

IT Technician

Corner Stone Bmp
06.2024 - Current
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Maintained office PCs, networks and mobile devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners, AC Units, and Servers.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Configured systems according to prescribed software and hardware frameworks.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.

Digital Forensics - Technical Support Specialist and IT Technician

  • Provided comprehensive technical support to clients, addressing various cybersecurity-related issues.
  • Collaborated closely with clients to resolve security incidents, offer technical solutions, and provide expert Cybersecurity advice.
  • Engaged in proactive measures to safeguard network and data against cyber threats.

Amazon - Senior Customer Service (Level 3)

6 2022
  • Explaining to different clients prices and fees that Amazon can charge, as well as giving them overall advice for best product listings and overall performance.
  • Verification of legal documents for potential new sellers on Amazon
  • Verification of various forms of identification (driver's licenses, passports) and address/banking verification

Teleperformance - Viasat Account: Customer Service Specialist

2 2021 - 12.2021
  • Provided technical support for Viasat's satellite internet services.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.

Education

High School Diploma, Maturity Program -

English Proficiency Level, C1 - undefined

9th-grade studies - undefined

Mount View School

Currently studying, AWS and Google Cloud - undefined

Skills

Pro activeness: Constantly seeking improvements in processes and tasks to enhance work efficiency and quality

Quick Learning Ability: Proficient in rapidly absorbing new knowledge and effectively applying it in various work situations

Customer Service

Up selling experience

Sales

Typing\Support via multiple chats

Microsoft Office Suite

IT Support

Excel Basic reporting

Legal Document Handling and verification

Customer approval after live interviews

Personnel Training

Timeline

IT Technician

Corner Stone Bmp
06.2024 - Current

Digital Forensics - Technical Support Specialist and IT Technician

Amazon - Senior Customer Service (Level 3)

6 2022

Teleperformance - Viasat Account: Customer Service Specialist

2 2021 - 12.2021

High School Diploma, Maturity Program -

English Proficiency Level, C1 - undefined

9th-grade studies - undefined

Mount View School

Currently studying, AWS and Google Cloud - undefined

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Pablo Cordero González