Pablo Hernández Ortega

Review and evaluate high volumes of data to ensure compliance with internal policies and quality standards.

Analyze information accurately and escalate issues according to established procedures.

Maintain confidentiality, accuracy, and attention to detail when handling sensitive data.

Meet productivity, quality, and SLA targets in a fast-paced environment.

Follow standardized processes and document decisions consistently.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
• Received and processed incoming stock to keep inventory levels accurate and up-to-date.
• Loaded and unloaded delivery trucks promptly for further distribution.

Provided in-person and email customer service to national and international clients.

Managed service requests and followed procedures to ensure timely resolution.

Protected and maintained Banco Nacional facilities, following safety and compliance standards.