Pablo Wang Leandro
San Rafael,A
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various lines of business. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Focused Project Manager adept at planning, directing and maintaining continuous operations in various areas. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
18
18
years of professional experience
Work History
Sr. Manager, Operations
Concentrix Corp.
2 2021 - Current
- Team Leadership and Management: Lead team of Ops Managers, Sr.TL and Team Leads with total headcount of +400 employees
- Performance Monitoring: Analyzing performance metrics to ensure CVAs are met (achieved 20 consecutive months at 100% CVA performance).
- Budget Management: Ensure that financial commitments are met in terms of financial planning, revenue, Goss Margin while executing performance efficiencies (achieved (18 out of 19 consecutive months meeting financial targets with less than 0.7% variance)
- Resource Management: Managing staffing levels to ensure adequate coverage, optimal use of resources and avoid financial impacts.
- Strategic Planning: Develop and implement long-term strategies to improve overall performance.
- Compliance and Risk Management: Ensuring that all operations comply with all client and regulatory requirements.
Project Manager Expert & Support Ops Manager
HP Inc.
03.2020 - 02.2021
- Lead cross functional transformational project for LATAM Customer Support Organization applying Project Management Best Practices
- Managed process improvement projects applying quality methodologies (SixSigma)
- Responsible of coordinating LATAM actions and strategy execution during COVID-19 pandemic
- Developed common Field Strategy across LATAM
- Managed HP Customer Engineers and Vendor operational excellence
- QA community Lead and PM community trainer (HP College program)
- HP representative in the Costa Rican Chamber of Industries for the Continuous Improvement forum (LSS).
Project Manager
Ingram Micro
10.2018 - 02.2020
- Manage Supply Chain and Reverse Logistics implementation projects in LATAM for Ingram's Commerce and Lifecycle Services Organization.
- Lead multi-disciplinary teams to achieve strong implementation within assign budget.
- Managed Six Sigma projects to reduce errors/wastes and maximize resources within LATAM warehouse operations.
- Performed Buying processes (temp role) for one of the company's top 20 clients for 26 LATAM countries.
Manager, Client Success
Convergys Corporation
06.2013 - 10.2018
- Manage process implementations, performance glide paths and client expectations through the program's ramp.
- Accountable of overall performance of one of the company's top 20 clients in LATAM.
- Account Manager for LATAM sites (Costa Rica, US and Colombia)
- Developed and Improved business relationships with existent and new client stakeholders.
- Articulate communications to enable ongoing business operations
- Lead Weekly, monthly and quarterly Business reviews
- Host and Lead client visits in Costa Rica and Colombia
- Identify business growth opportunities through innovation.
- Manage interactions with all levels of the organization for internal projects, alignment, process maintenance/changes and implementations.
- Complex problem solving (client facing issues)
- Continual Service Improvement analysis to add value and improve performance.
- New site/LOB implementations
Project Manager
Hewlett-Packard Co.
05.2010 - 06.2013
- Manage internal projects
- Budget above $1.5 million
- Large/ complex/ single or multiple regions
- Include detailed design of sponsors' high-level concept
- High risk
- Project financials including business impact
- Meets approved budgets
- Provides reliable financial forecasts to Management
- Stakeholder relationships
- Manage upper-level stakeholder relationships
- Manage project team (multi country teams)
Business Process Manager
Hewlett-Packard Co.
05.2006 - 05.2010
- Business transition from USA to Costa Rica
- Design and improve processes for the Hardware installations business (call logging, dispatching, revenue recognition)
- Process standardization and Simplification lead.
- WW Value Deployment Project Manager for AMS region
- Member of the organization's Cost-Reduction committee
- New businesses implementations for the Global Integration and Deployment Organization (GID)
- Led platform implementations (WFM, SAP, etc.)
Skills
- Managing Operations and Efficiency
- Decision-Making
- Customer Relationship Management
- Continuous Improvement
- Cross-functional Team Coordination
- Problem-Solving
- Talent Development
- Cost Control
- Strategic Planning
- Project Management
- Managing Operations and Efficiency
Education & Certifications
- Business Administration - UNED (ongoing)
- PMI Project Management Fundamentals, April 2012
- PMI Certified Associate in Project Management, October 2012
- Six Sigma Yellow Belt Certified (ID583338), 2017
- Six Sigma Green Belt Certified (ID 587966), 2017
- Six Sigma Black Belt Certified (ID 673104), 2018
- CPP - Certified Project Practitioner, 2020
- Negotiation Techniques – INA, 2020
- Emotional Intelligence – Anden International Business School, 2020
- Finance for non-financiers – Anden International Business School, 2020
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Project Manager Expert & Support Ops Manager
HP Inc.
03.2020 - 02.2021
Project Manager
Ingram Micro
10.2018 - 02.2020
Manager, Client Success
Convergys Corporation
06.2013 - 10.2018
Project Manager
Hewlett-Packard Co.
05.2010 - 06.2013
Business Process Manager
Hewlett-Packard Co.
05.2006 - 05.2010
Sr. Manager, Operations
Concentrix Corp.
2 2021 - Current
Similar Profiles
Geraldine TorresGeraldine Torres
Customer Advisor at Concentrix Corp.Customer Advisor at Concentrix Corp.
JESSAKHIN AVANCENAJESSAKHIN AVANCENA
Technical and Product Support Rep. at Synnex, Concentrix Corp.Technical and Product Support Rep. at Synnex, Concentrix Corp.
Javier Rondon LugoJavier Rondon Lugo
Director of App Dev at Concentrix CorpDirector of App Dev at Concentrix Corp