PAOLA BERMUDEZ MORA
Summary
Highly motivated and results-oriented professional with a diverse skillset encompassing design, communication, content creation, data analysis, and dental expertise. Proven ability to leverage creativity and problem-solving skills to develop innovative solutions. Experience in customer service and coaching fosters positive client interactions and team development.
Overview
11
11
years of professional experience
Work History
Quality Inspector
3M/Solventum-Belén
06.2019 - Current
- Performed in-depth reviews of virtual orthodontic treatments, guaranteeing adherence to stringent clinical and technical standards
- Analyzed data and investigated cases flagged with negative client feedback
- Provided expert guidance and support to technicians facing challenges with treatment procedures
- Collaborated with cross-functional teams to identify and implement process improvements.
Dental set-up technician
Align Technology - Cartago
11.2018 - 05.2019
- Leveraged orthodontic expertise to design optimal aligner treatments in CAD software
- Meticulously reviewed aligner designs against prescriptions
- Optimized patient experience through high-precision aligner designs and adherence to treatment protocols.
Customer Service Representative
Amazon - Heredia
10.2016 - 11.2018
- Responded to customer inquiries via phone, chat, and email
- Handled escalated customer concerns
- Provided leadership support as a team lead backup.
Technical Support Specialist
Concentrix - Pavas District
07.2016 - 10.2016
- Provided technical assistance to customers of a renowned technology corporation via phone, email, and chat
- Focused on delivering a positive customer experience
- Ensured exceptional customer service.
Sales Advisor
Ferretería EPA Costa Rica - Curridabat
11.2015 - 07.2016
- Provided comprehensive product information, addressed inquiries, and resolved customer concerns
- Employed effective sales techniques to promote products
- Organized and replenished merchandise within assigned area.
Graphic Designer and Content Creator
Universidad de Costa Rica UCR - Montes de Oca
03.2013 - 11.2015
- Created engaging presentations, handouts, and posters
- Managed and created engaging social media content following the university's identity manual
- Captured high-quality photographs of university events
- Designed and laid out a user-friendly university norms book.
Education
Graphic Design -
Universidad de Costa Rica UCR - San Jose, Costa Rica
Skills
- Communication
- Adaptability
- Teamwork
- Attention to Detail
- Branding
- Creativity
- Design software
- Fast Learner
- Content Creation
- Data analysis
Languages
Spanish
Native language
English
Advanced
C1
Portuguese
Elementary
A2
Timeline
Quality Inspector
3M/Solventum-Belén
06.2019 - Current
Dental set-up technician
Align Technology - Cartago
11.2018 - 05.2019
Customer Service Representative
Amazon - Heredia
10.2016 - 11.2018
Technical Support Specialist
Concentrix - Pavas District
07.2016 - 10.2016
Sales Advisor
Ferretería EPA Costa Rica - Curridabat
11.2015 - 07.2016
Graphic Designer and Content Creator
Universidad de Costa Rica UCR - Montes de Oca
03.2013 - 11.2015
Graphic Design -
Universidad de Costa Rica UCR - San Jose, Costa Rica
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