PATRICK DELGADO RAMÍREZ

· Assisted Project Management throughout the study lifecycle, including database setup, documentation, equipment tracking, report distribution, and archival.

· Coordinated Project Assurance meetings, prepared meeting minutes, and tracked action items.

· Supported financial tasks such as scope change updates, invoice reconciliations, and study forecasting reports.

· Managed issue tracking to ensure timely resolution of customer escalations.

· Ensured compliance with training requirements and responded to customer inquiries.

· Participated in client meetings and led project aspects as assigned.

• Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades
• Identifies customer impacting issues and implementing solutions and process improvements to increase customer satisfaction
• Participates in cross-functional process improvement initiatives
• Drives process improvements to enhance the operational efficiency of the site
• Utilizes resources provided by internal systems, departments, policies, and procedures
• Investigates discrepancies, finds and implements solutions
• Leader of projects and strategies of improvement for the area
• Support the supervisor of production in his absent
• Coaching the agents in resolutions of the cases for give an excellent customer experience
• Communicate clearly and effectively with management to quickly resolve issues and ensure customer satisfaction
• Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software
• Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades

• Answering associate & customer question via chat/phone and email, maintaining a high level of accessibility as a general resource for the organization
• Support on-road and off-road for SDS drivers
• Support for Amazon Fresh, whole foods and prime now customer contacts

• Lead of teams of 25 technicians
• Subject Matter Expert in dental 3D orthodontic treatments
• Leader of projects and strategies of improvement for the area
• Consistently worked on complex assignments requiring independent action and a high degree of initiative to resolve issues
• Make recommendations for new procedures
• Coach the 3 different levels of technicians
• Contributes to the development of concepts and techniques
• Implementation of complex tasks in creative and effective ways
• Acts independently to determine methods and procedures on new assignments
• Back up of the Production Supervisor when was absent