Patrick Foss
Sales & Marketing
Chichester
Summary
Compassionate business owner with hands-on experience supporting individuals through loss, crisis, and life transitions. Skilled in relationship-building, client advocacy, and guiding people through emotionally complex decisions with clarity and trust. Proven ability to communicate remotely, manage sensitive conversations, and deliver structured support in high-stress situations. Seeking a remote role where empathy, communication, and service excellence drive meaningful outcomes.
Overview
10
10
years of professional experience
Work History
President/Owner/Operator
Guardian Emergency Services, LLC
10.2019 - 07.2025
- Managed daily office operations for a post disaster property protection company.
- Coordinated scheduling and dispatch for service calls being available 24/7
- Prepared detailed job estimates and scopes of work.
- Created and maintained invoices, processed AR/AP, and reconciled accounts.
- Maintained project documentation (work orders, photos, costs) and ensured timely relay to clients.
- Managed supply chain and inventory: ordered materials, negotiated vendor contracts, and reduced procurement costs.
- Implemented quality-control checklists and conducted post-job inspections to ensure compliance with company standards
- Administered payroll, timekeeping, and crew assignments; ensured accurate labor costing per job
- Ensured regulatory and safety compliance (OSHA, IICRC protocols); coordinated safety training
Sales Director, Business Development
Servpro of Bloomfield
02.2015 - 07.2018
- Develop and execute sales strategy: identify target markets (commercial, insurance, property managers, facilities), set goals, and create plans to meet/exceed revenue targets.
- New business development: prospect, qualify, and close large commercial accounts and long-term contracts (multi-site, property management, restoration programs).
- Account management: cultivate and retain key client relationships (insurance adjusters, property managers, facility directors, commercial owners), conduct regular business reviews, and upsell services.
- Insurance and adjuster relations: build partnerships with carriers and independent adjusters, provide estimates, scope mitigation/restoration work, and ensure timely communication for claims.
- Coordination with operations: align sales commitments with production capacity, facilitate emergency response and prioritization for large losses, and ensure smooth handoffs from sales to operations.
- Estimating and proposals: prepare or oversee accurate scopes of work and estimates, present proposals, and negotiate contracts and pricing.
- Team leadership and training: mentor sales reps/BDRs, lead training on sales techniques, products/services, and SERVPRO processes; may recruit and onboard new sales staff.
- Market intelligence and growth initiatives: analyze local market trends, competitors, and opportunities; develop campaigns, partnerships, and community outreach to grow market share.
- Customer service and quality assurance: follow up on completed jobs for satisfaction, handle escalations, and work with operations to resolve issues.
Education
No Degree - Criminal Justice
Community College of The Air Force
Vandenberg AFB, Vandenberg CA. 05.2001 -
Skills
Written & verbal communication
Time management and task prioritization
Customer service mindset
Adaptability & coachability
Timeline
President/Owner/Operator
Guardian Emergency Services, LLC
10.2019 - 07.2025
Sales Director, Business Development
Servpro of Bloomfield
02.2015 - 07.2018
No Degree - Criminal Justice
Community College of The Air Force
05.2001 -