2
Languages
11
Years of experience
Motivated Entrepreneurial Manager experienced in building operations from the ground up with strategic, scalable approaches. Developed strong relationships with co-workers, staff, and clients while managing diverse teams and administrative functions. Leveraged business acumen to identify and capitalize on emerging opportunities, consistently exceeding organizational goals.
Work History
Owner
10 Years 11 Months- Managed booking schedules, trip coordination, and customer inquiries
- Supervised guides, and support staff during excursions
- Advised travelers on itineraries, fares, and destination options for clients.
- Supported agency sales efforts by matching services to traveler needs.
- Provided travel information to customers and answered questions regarding transportation, accommodation, and tour packages.
- Created travel itineraries and made adjustments to meet client specifications.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Processed payments from clients via cash or credit cards.
- Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
- Assisted customers in selecting the best possible package with the least expense.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Evaluated customer feedback forms following completion of trips; used data to improve quality of services offered.
- Conducted research on new destinations and attractions which may be attractive to potential travelers.
- Planned special events such as honeymoons or destination weddings.
- Organized group travel arrangements, coordinating logistics for seamless travel experiences.
- Planned, described and sold itinerary tour packages and promotional travel incentives.
- Coordinated ground transportation to and from accommodations for clients.
Skills
Reservation management
Itinerary planning
Fare calculation
Booking systems
Tour management
Group arrangements
Payment management
Travel regulations
Customer relationship management
Client interactions
Team management
Attention to detail
Marketing strategies
Business management
Problem solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- TripAdvisor excellence awards
Timeline
Owner
Blue Crab Water Adventures and Tours
11.2015 - CurrentRead More