PAUL RODRIGUEZ
Customer Success Expert || Technical Support Specialist
Barva,Heredia
Summary
I am a dedicated and professional individual with a strong work ethic, attention to detail, and excellent organizational skills.
Possessing a clear understanding of human relations and trained in various levels of soft skills, well-equipped to excel in customer service and resolution departments. Consistently achieved company goals through consistent and organized practices. Thrives under pressure and a veteran at adapting to new situations and challenges to enhance the organizational brand.
Overview
8
8
years of professional experience
5
5
Certificates
2
2
Languages
Work History
Cloud Support Associate
Oracle
11.2021 - 03.2025
- This is a fast-paced position where I delivered global support to Oracle consumers
- We found the root cause of any difficulty they might have and proceeded to either fix the situation or send the required items and personnel to the Customer location
- Our main line of business it is the legacy products from Oracle and the new Cloud services.
Technical Support Associate
DXC
01.2020 - 09.2021
- This was a brand new account brought by General Motors, were I was one of the first to be in contact with the product and technologies we were working
- We were able to develop the current workflow and find new resolutions for the client
- I used to patched software and installed new versions to eliminate security problems and protect data
Technical Support Representative
Align Technology
07.2018 - 10.2019
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Assisted customers with product selection based on stated needs.
- Fielded average of 30 inbound phone calls to deliver support and remotely resolve service issues
Software Support
Kareo
04.2017 - 10.2018
- Provided initial support on software tickets submitted for Kareo software, maintaining resolution rate of 90%
- Removed malware, ransomware and other threats from laptops and desktop systems
Skills
Customer Relations
Certification
Zendesk Customer Service Proffesional Certificate
Education
High School Diploma - undefined
HerediaTimeline
Troubleshooting IT Remote Administration
04-2025
Zendesk Customer Service Proffesional Certificate
03-2025
Quality Management for Operational Excellence
03-2025
SharePoint Framework Essential Trainning
03-2025
Cybersecurity Awareness: Cloud Security
02-2025
Cloud Support Associate
Oracle
11.2021 - 03.2025
Technical Support Associate
DXC
01.2020 - 09.2021
Technical Support Representative
Align Technology
07.2018 - 10.2019
Software Support
Kareo
04.2017 - 10.2018
High School Diploma - undefined
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