PAUL RODRIGUEZ
Customer Success Expert || Technical Support Specialist
Barva,Heredia
Summary
I am a dedicated and professional individual with a strong work ethic, attention to detail, and excellent organizational skills.
Possessing a clear understanding of human relations and trained in various levels of soft skills, well-equipped to excel in customer service and resolution departments. Consistently achieved company goals through consistent and organized practices. Thrives under pressure and a veteran at adapting to new situations and challenges to enhance the organizational brand.
Overview
8
8
years of professional experience
5
5
Certificates
2
2
Languages
Work History
Cloud Support Associate
Oracle
11.2021 - 03.2025
- This is a fast-paced position where I delivered global support to Oracle consumers
- We found the root cause of any difficulty they might have and proceeded to either fix the situation or send the required items and personnel to the Customer location
- Our main line of business it is the legacy products from Oracle and the new Cloud services.
Technical Support Associate
DXC
01.2020 - 09.2021
- This was a brand new account brought by General Motors, were I was one of the first to be in contact with the product and technologies we were working
- We were able to develop the current workflow and find new resolutions for the client
- I used to patched software and installed new versions to eliminate security problems and protect data
Technical Support Representative
Align Technology
07.2018 - 10.2019
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Assisted customers with product selection based on stated needs.
- Fielded average of 30 inbound phone calls to deliver support and remotely resolve service issues
Software Support
Kareo
04.2017 - 10.2018
- Provided initial support on software tickets submitted for Kareo software, maintaining resolution rate of 90%
- Removed malware, ransomware and other threats from laptops and desktop systems
Skills
Customer Relations
Documentation skills
Schedule Management
Project support
Call management
Technical assistance
Application installations
Debugging
Medical terminology knowledge
Time management
Multitask
CSM
Certification
Zendesk Customer Service Proffesional Certificate
Education
High School Diploma - undefined
HerediaTimeline
Troubleshooting IT Remote Administration
04-2025
Zendesk Customer Service Proffesional Certificate
03-2025
Quality Management for Operational Excellence
03-2025
SharePoint Framework Essential Trainning
03-2025
Cybersecurity Awareness: Cloud Security
02-2025
Cloud Support Associate
Oracle
11.2021 - 03.2025
Technical Support Associate
DXC
01.2020 - 09.2021
Technical Support Representative
Align Technology
07.2018 - 10.2019
Software Support
Kareo
04.2017 - 10.2018