Paula Alvarado
San José
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
AMS Clinical Operations Director
Align Technology
01.2022 - Current
- Responsible of driving clinical consistency across Americas Region (Treat and AFAB)
- Focus on improving cost/case reduction via CCmod reduction and Additional aligner growth containment
- Stretch assignment to lead Operation Clinical Leads of all regions,
- Drive CI on product already launch
- Clinical Liaison for Vivera product optimization
- Act as the Clinical Lead for operations participating on key clinical decisions that impact our product design
- Responsible for creating and driving a new organization focus on the improvement of the quality of the ClinCheck plans sent to our customers
- Lead the NA Clinical support teams(in-bound,out-bound, chat and appointments) and own Clinical Governance of the AMS treatment planning facility.
- Developed, implemented, revised, and evaluated policies and procedures.
- Support new Product launches from the Clinical stand point
Private practice
Paula Alvarado, Align Technology
01.2004 - Current
- Orthodontist
- On the field practice with patients to deliver best smiles through different ortho techniques including tradional and clear therapy
Product Quality Director
Align Technology
01.2019 - 01.2022
- Lead product quality improvements based on data analysis and cost savings impact
- Created a quality tool in Software to help prevent common errors made from CAD designers
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment with diferent Regions and developers
Certifications
Align Technology
01.2018 - 01.2019
- Business Program Development
- Women's Unlimited Program
- Yellow belt
- Finance specialty
Clinical Director of Operations
Align Technology
01.2008 - 01.2014
- All regions clinical owner, responsible for helping create an environment that promotes continuous improvement, increases consistency and quality between sites, reduces customer pain points, and empowers employees to enhance the value of the service provided to doctors
- A group of 7 direct reports with 130 Clinicians in the Costa Rica facility
- Work cross-functionally with the Global Clinical teams to help align the internal message our teams should comply with when talking with Customers.
Senior Clinical Manager
Align Technology
01.2008 - 01.2014
- North America and Canada regions owner responsible for providing clinical direction and leading a team of clinicians to develop and qualify ways to optimize the manufacturability of existing protocols and enhancing productivity and product quality while ensuring business objectives are met
Education
Master of Science - Orthodontist
Universidad Intercontinental
Mexico06.2003
Skills
- Detailed Oriented
- Agility
- Business Acumen
- Capability to influence business
- Customer Focus
- Problem Solving
- Process Knowledge
- Leadership
- Team Work
- Analytical
- Communication
- Learning
- Adaptability
Accomplishments
Granted Patent on US
Resolved product issue through consumer testing.
Product launch that helped 2.5M on cost savings
Timeline
AMS Clinical Operations Director
Align Technology
01.2022 - Current
Product Quality Director
Align Technology
01.2019 - 01.2022
Certifications
Align Technology
01.2018 - 01.2019
Clinical Director of Operations
Align Technology
01.2008 - 01.2014
Senior Clinical Manager
Align Technology
01.2008 - 01.2014
Private practice
Paula Alvarado, Align Technology
01.2004 - Current
Master of Science - Orthodontist
Universidad Intercontinental
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