Paula Chan
Heredia
Summary
Talented Senior Operations Analyst proficient in compliance, reporting and process improvements. Highly organized and proactive with top communication and planning strengths. Offering 14 years of related experience.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Senior Operations Analyst
Moody´s
03.2023 - Current
- Optimized operational efficiency by streamlining processes and implementing best practices.
- Analyzed complex data sets to identify trends, patterns, and areas for optimization within the organization''s operations.
- Managed multiple projects simultaneously while maintaining strict timelines for each initiative.
- Coordinated closely with IT staff members on system upgrades or modifications necessary to maintain optimal functionality within departmental software applications.
- Engaged in collaborative design of production facilities, prioritizing business goals defined by VP.
- Improved overall team productivity by providing comprehensive training and development programs.
- Enhanced data accuracy by designing and implementing robust quality assurance procedures.
- Collaborated with cross-functional teams to identify areas for improvement and implement strategic changes.
- Provided expert guidance in the development of new policies, procedures, and guidelines related to operational activities.
Senior Operations Analyst
Moody´s
06.2022 - 03.2023
- Improved overall team productivity by providing comprehensive training and development programs.
- Collaborated with cross-functional teams to identify areas for improvement and implement strategic changes.
- Evaluated existing systems to recommend updates or replacements based on performance metrics and business needs.
- Analyzed complex data sets to identify trends, patterns, and areas for optimization within the organization''s operations.
- Managed multiple projects simultaneously while maintaining strict timelines and for each initiative.
- Provided expert guidance in the development of new policies, procedures, and guidelines related to operational activities.
- Coordinated closely with IT staff members on system upgrades or modifications necessary to maintain optimal functionality within departmental software applications.
- Reviewed process failures and determined root causes.
- Used PowerBI to model data and forecast trends.
- Conduct Weekly Audit to tackle and correct any discrepancies that might happened during the BAU
- Responsible to send the Monthly Regulatory Reporting to all LOBs
- Responsible to update the SOPs when needed
- Responsible to provide training to team members when there are new process
- Liaise as SME for the stakeholders for any matter related to Analyst Rotation
Operations Analyst
Moody´s
04.2020 - 06.2022
- Initiate comprehensive investigations upon detection of prohibited activities undertaken by analysts, as recorded in the system.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Contributed to the successful launch of new products and services through rigorous testing and quality assurance checks.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
Data Analyst
OTSI Supporting VmWare
10.2019 - 04.2020
- Drive technical and business metadata identification and collection
- Work with stakeholders finding common agreement on technical and business metadata standards to input in VMware Data Governance Center
- Apply monitoring data policy adherence methods
- Work closely with technical stewards to understand organizational requirements, to identify, define and gather approvals for governance needs
- Performed system analysis, documentation, testing, implementation and user support for platform transitions
- Corrected any data entry error to prevent later issues such as duplication or data degradation
- Participated in requirements meetings and data mapping sessions to understand business needs
- Recommended data standardization and usage to ensure data integrity.
Business Analytics and Reporting Manager
Concentrix
12.2017 - 04.2019
- Consistently met deadlines with well-organized work plans and efficient time management skills.
- Enhanced team productivity through effective delegation of tasks and clear communication of expectations.
- Improved reporting accuracy by streamlining data collection and analysis processes.
- Mentored junior team members, fostering professional growth and improved performance within the department.
- Established strong working relationships with internal stakeholders, ensuring smooth communication and collaboration on projects.
Education
Master - Compliance And Management Risk
ADEN
07.2024 - 07.2025
Business Administration in HR -
Universidad Metropolitana Castro Carazo
01.2015
Process Owner Training -
Moody’s
01.2022
Collibra Expert Level I, II, III -
Collibra
10.2019
Six Sigma Yellow Belt -
Bank of America
11.2013
Skills
- Microsoft Office
- Microsoft Power BI
- Effective Time Management
- Fast Learner
- Ability to Work Under Pressure
- Flexibility and Adaptability
- Leadership
- Report Generation
Timeline
Master - Compliance And Management Risk
ADEN
07.2024 - 07.2025
Senior Operations Analyst
Moody´s
03.2023 - Current
Senior Operations Analyst
Moody´s
06.2022 - 03.2023
Operations Analyst
Moody´s
04.2020 - 06.2022
Data Analyst
OTSI Supporting VmWare
10.2019 - 04.2020
Business Analytics and Reporting Manager
Concentrix
12.2017 - 04.2019
Business Administration in HR -
Universidad Metropolitana Castro Carazo
Process Owner Training -
Moody’s
Collibra Expert Level I, II, III -
Collibra
Six Sigma Yellow Belt -
Bank of America
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