Paula Ernst
Land O' Lakes
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Travel Consultant
BCD Travel
07.2022 - 11.2023
- Completed accurate reservations for business travelers at point of sale.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Followed up with customers to increase customer service with travel plans.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Handled sensitive information with professionalism and discretion.
- Maintained and updated corporate traveler profiles with current information.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Education
Associate of Applied Business - Business Administration And Management
Clearwater Christian College
Clearwater, FL05.1992
High School Diploma -
Countryside High School
Clearwater, FL05.1982
Skills
- Company Branding
- Sensitive Information Handling
- Sabre Airline Solutions SabreSonic Customer Sales and Service
- Book Transportation
- Accurate Documentation
- High-Volume Environments
- Client Amenities
- Hotel Accommodations
- Airline Rules
- Executive Travel
- Complex Problem-Solving
- Government Travel
- Operational Efficiency
- Travel Bookings Processes
- Global Distribution System (GDS) Software
- Team Member Collaboration
- Service-Orientated
- Microsoft Outlook
- Microsoft Excel
- International and Domestic Travel
Timeline
Travel Consultant
BCD Travel
07.2022 - 11.2023
Associate of Applied Business - Business Administration And Management
Clearwater Christian College
High School Diploma -
Countryside High School
Similar Profiles
Kabelo Raymond ThobiKabelo Raymond Thobi
Event & Incentive Specialist at Rennies BCD Travel / Bidvest Travel Holdings (Pty) LtdEvent & Incentive Specialist at Rennies BCD Travel / Bidvest Travel Holdings (Pty) Ltd
Amy KolbusAmy Kolbus
Corporate Travel Consultant at BCD TravelCorporate Travel Consultant at BCD Travel
Mahesh V ShirurMahesh V Shirur
Senior Travel Consultant ||| at BCD Travel India Pvt LtdSenior Travel Consultant ||| at BCD Travel India Pvt Ltd