Bilingual customer service and fraud prevention specialist with 3+ years of experience in call centers. Skilled in chat and phone support, fraud detection, and payment collection. Currently studying Digital Marketing and E-commerce. Fluent in Spanish and English (C1), with basic Portuguese (A2). Known for empathy, adaptability, and problem-solving in fast-paced environments.
Creativity and time management
Issue resolution
Goal-oriented mindset
Debt recovery
Insurance industry acumen
Multitasking
Client relationship management
Organization skills