Summary
Overview
Work History
Education
Skills
OTHER EXPERIENCE
Timeline
Generic

Paula Pérez Garro

Fraud Analyst And Customer Service Representative
San José

Summary

Bilingual customer service and fraud prevention specialist with 3+ years of experience in call centers. Skilled in chat and phone support, fraud detection, and payment collection. Currently studying Digital Marketing and E-commerce. Fluent in Spanish and English (C1), with basic Portuguese (A2). Known for empathy, adaptability, and problem-solving in fast-paced environments.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Insurance collector

Bill Gosling
01.2024
  • Identify accounts in debt
  • Receive and make calls to debtors
  • Offer solutions and finalize payment agreements with debtors

Fraud Specialist NL account

Amazon
05.2022 - 03.2023
  • Analyze customer accounts to identify potential fraud cases
  • Take necessary action on customer accounts according to regulations
  • Prevent future impacts to the company and identify fraud patterns

Customer service by phone and chat

Concentrix
10.2020 - 04.2022
  • Make and receive calls and manage customer requests.
  • Work on customer service accounts in the following fields: health insurance, technology, and internet.
  • Provide chat support to customers with product issues.
  • Constantly learn and utilize internal and external resources.

Education

digital marketing and e-commerce

Fidelitas University

Bachillerato - Educación Media

Genesis Christian School

English

Centro Cultura Costarricense Norteamericano

Portuguese

Academia Europea

Skills

    Creativity and time management

    Issue resolution

    Goal-oriented mindset

    Debt recovery

    Insurance industry acumen

    Multitasking

    Client relationship management

    Organization skills

OTHER EXPERIENCE

  • Cashier Megasuper (2024)
  • Sells Tienda Propia
  • Promoter Multiplaza de Curridabat

Timeline

Insurance collector

Bill Gosling
01.2024

Fraud Specialist NL account

Amazon
05.2022 - 03.2023

Customer service by phone and chat

Concentrix
10.2020 - 04.2022

English

Centro Cultura Costarricense Norteamericano

Portuguese

Academia Europea

digital marketing and e-commerce

Fidelitas University

Bachillerato - Educación Media

Genesis Christian School
Paula Pérez GarroFraud Analyst And Customer Service Representative