Paula Pérez Garro
Fraud Analyst And Customer Service Representative
San José
Summary
Bilingual customer service and fraud prevention specialist with 3+ years of experience in call centers. Skilled in chat and phone support, fraud detection, and payment collection. Currently studying Digital Marketing and E-commerce. Fluent in Spanish and English (C1), with basic Portuguese (A2). Known for empathy, adaptability, and problem-solving in fast-paced environments.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Insurance collector
Bill Gosling
01.2024
- Identify accounts in debt
- Receive and make calls to debtors
- Offer solutions and finalize payment agreements with debtors
Fraud Specialist NL account
Amazon
05.2022 - 03.2023
- Analyze customer accounts to identify potential fraud cases
- Take necessary action on customer accounts according to regulations
- Prevent future impacts to the company and identify fraud patterns
Customer service by phone and chat
Concentrix
10.2020 - 04.2022
- Make and receive calls and manage customer requests.
- Work on customer service accounts in the following fields: health insurance, technology, and internet.
- Provide chat support to customers with product issues.
- Constantly learn and utilize internal and external resources.
Education
digital marketing and e-commerce
Fidelitas University
Bachillerato - Educación Media
Genesis Christian School
English
Centro Cultura Costarricense Norteamericano
Portuguese
Academia Europea
Skills
Creativity and time management
Issue resolution
Goal-oriented mindset
Debt recovery
Insurance industry acumen
Multitasking
Client relationship management
Organization skills
OTHER EXPERIENCE
- Cashier Megasuper (2024)
- Sells Tienda Propia
- Promoter Multiplaza de Curridabat
Timeline
Insurance collector
Bill Gosling
01.2024
Fraud Specialist NL account
Amazon
05.2022 - 03.2023
Customer service by phone and chat
Concentrix
10.2020 - 04.2022
English
Centro Cultura Costarricense Norteamericano
Portuguese
Academia Europea
digital marketing and e-commerce
Fidelitas University
Bachillerato - Educación Media
Genesis Christian School
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