Paula Quiros Chavarria
Heredia
Summary
Eager and detail-oriented leader with global experience. Recognized for excellence in document management and problem-solving. I am confident in effectively navigating challenges through collaboration and meeting tight timelines, ensuring execution and consistently delivering high-quality results. I aspire to contribute my skills and business analysis background, and my passion for the dynamic field of leading team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Equifax
06.2022 - Current
- Strategically directed administrative, legal, and regulatory processes on a global scale for prominent specialized queues, showcasing expertise in international operations and coordination, ensuring seamless execution of critical tasks.
- Led team members to achieve KPI objectives, being the best over the organization by maintaining the best metrics for a year and a half.
- Coordinated global meetings and maintained consistent communication with stakeholders, ensuring effective international collaborations, timely project execution, and showcasing excellent verbal and written communication skills.
- Created solutions to connect databases, cleaning and preparing data for better interpretation and visibility across the team and Stakeholders.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Conducted planning and daily meetings as SCRUM Master to ensure timely completion of backlogs across multiple LOB’s.
- Conducted regular reviews of operations and identified areas for improvement.
- Increased team productivity by implementing efficient workflows, developing automations and setting clear expectations for staff members.
Subject Matter Expert (SME)
Equifax
01.2022 - 06.2022
- Offered highly specialized knowledge in disputes, CFPB and legal procedures.
- Able to offer right solutions for consumers.
- Supported leadership in aligning company and personal values with a strategic vision.
- Identified risks over the human loop in critical and regulated processes.
- Assigned workload between different teams.
- Conducted calibrations and workshops as process improvements.
- Worked along with the Learning and Development team to create manuals for processes improvements.
- Delivering coaching, finding process and strategic solutions to guarantee quality and efficient results.
Customer Service
Concentrix
01.2019 - 01.2020
- Telephone operator in technical support, technical support resolutions regarding software and billing issues.
- Efficiently managed refunds, data entry system and databases, ensuring best solutions for the customers.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Horizonte 2000 High School
01.2014
Skills
- Project planning and scheduling
- Team leadership and motivation
- Strongly Stakeholder communication and management
- Data Analysis
- Risk assessment and mitigation
- Problem-solving and decision-making
- Time management and multitasking
- Knowledge of project management tools/software (eg, Microsoft, Jira, ServiceNow and Confluence)
Certification
- Uipath Academy Automation Business Analyst Foundation Training, Uipath, 12/10/23
- RPA Citizen Developer Foundation, Uipath, 11/18/22
- Looker Studio 2023 (Data Studio), Udemy, 01/29/23
- Google Sheets Advance course, Udemy, 11/08/22
- Agile Foundations: SCRUM Methodology, 2022
- Digital Transformation with Google Cloud, Coursera, 08/20/23
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Supervisor
Equifax
06.2022 - Current
Subject Matter Expert (SME)
Equifax
01.2022 - 06.2022
Customer Service
Concentrix
01.2019 - 01.2020
High School Diploma -
Horizonte 2000 High School
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