Paula Vega Marin
Technical Support Agent
Desamparados,SJ
Summary
Highly skilled technical support professional with extensive experience providing exceptional customer service. Proven track record of resolving technical issues efficiently and effectively. Strong communication and problem-solving abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Technical Support
Movate
04.2021 - Current
- Proficient in providing remote technical assistance to customers via phone, email, and chat support
- Experienced in providing technical support to customers, troubleshooting hardware and software issues
- 2 years of experience in technical support/customer service
- Typing skills and speed of writing
- Communicative skills
- Problem resolution
- Ability to adapt to changes
- Experience on Salesforce
- Experience on Back office
- Proficient in resolving network connectivity problems and configuring routers and switches.
- Assisted customers with technical support inquiries.
- Provided technical support to production personnel.
- Provided product and technical support to customers.
- Enhanced team productivity with comprehensive training programs and technical support resources
- Enhanced customer satisfaction by providing exceptional technical support and troubleshooting assistance
Customer service
Carnes Cruz
01.2018 - 12.2020
- Customer service to clients ordering food for their businesses
- Keeping a spreadsheet of content available
- Attending people personally and on the phone
- Taking inbound calls from customers regarding their payments, pending balances, pending orders and future orders to come
- Striving customers success and happiness
- Manage people in the area that work for customers in the store.
Education
01.2013 - 05.2018
Skills
Remote Office Availability
undefinedTechnical Support
Movate, Proficient in providing remote technical assistance to customers via phone, email, and chat support., Experienced in providing technical support to customers, troubleshooting hardware and software issues., 2 years of experience in technical support/customer service., Typing skills and speed of writing., Communicative skills., Problem resolution., Ability to adapt to changes., Experience on Salesforce., Experience on Back office., Proficient in resolving network connectivity problems and configuring routers and switches.
High School Degree
Colegio Dr Clodomiro Twight, Bachillerato-Licenciatura
University Degree
Universidad Latina de Costa Rica
Customer Service
Carnes Cruz, Customer service to clients ordering food for their businesses., Keeping a spreadsheet of content available, Attending people personally and on the phone, Taking inbound calls from customers regarding their payments, pending balances, pending orders and future orders to come., Striving customers success and happiness., Manage people in the area that work for customers in the store.
Additional Information
Detail-oriented student actively pursuing studies in CISCO networking and cybersecurity, aiming to leverage technical skills and knowledge to contribute effectively in the field of information technology.
-Understanding of cybersecurity principles and best practices
-Knowledge of network security protocols and technologies
-Familiarity with ethical hacking techniques
-Strong analytical and problem-solving skills
Certification
Foundations of Cibersecurity
Timeline
Foundations of Cibersecurity
03-2024
Technical Support
Movate
04.2021 - Current
Customer service
Carnes Cruz
01.2018 - 12.2020
01.2013 - 05.2018
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