Paulo Ramírez Narváez
Cartago
Summary
Talented and trustworthy Public Service Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. English / Spanish translator with high level of accuracy, multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Excellent customer service skills and more than 14 years of experience in the Public Sector of Costa Rica.
Overview
15
15
years of professional experience
Work History
Teller
CCSS
08.2009 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
Human Resources Assistant
CCSS
01.2022 - 06.2023
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Set up orientations and initial training for new employees.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Organized new employee orientation schedules for new hires.
Education
Bachelor of Administrative Studies - Business Administration And Management
Universidad Florencio Del Castillo
Cartago Costa Rica08.2019
Speak Plus Intensive - English Language
Centro Cultural Costarricense Norteamericano
Costa Rica12.2009
Advanced English Speaker - English Language
Instituto Tecnologico De Costa Rica
Cartago08.2006
Skills
- Spanish / English Speaking
- Excellent Customer Service Skills And Experience
- Translation Skills And Experience
- Excellent Communication Skills
- Excellent Time Management Skills
- Teller Transactions
- Human Resources Management
- Investigate Discrepancies
- Microsoft Excel Dynamic Tables
- Strong Sense of Banking Ethics
Accomplishments
Fully bilingual
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Incorporated to the Professional Economic Sciences College of Costa Rica on 30th September of 2019
- Successfully worked as a Transport, Vigilance and Inventory Coordinator of the National Blood Bank of Costa Rica.
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Human Resources Assistant
CCSS
01.2022 - 06.2023
Teller
CCSS
08.2009 - Current
Bachelor of Administrative Studies - Business Administration And Management
Universidad Florencio Del Castillo
Speak Plus Intensive - English Language
Centro Cultural Costarricense Norteamericano
Advanced English Speaker - English Language
Instituto Tecnologico De Costa Rica
Similar Profiles
David Arguedas ZamoraDavid Arguedas Zamora
Management Consultant. Pension Management at CCSSManagement Consultant. Pension Management at CCSS
Upinder KourUpinder Kour
Assistant Visa Counselor at Ccss CounsultantsAssistant Visa Counselor at Ccss Counsultants
April BowenApril Bowen
Attendance Clerk at Newnan High School/CCSSAttendance Clerk at Newnan High School/CCSS