Pavel Romanov
Heredia,Heredia
Summary
Professional and results-oriented sales and customer service manager. Competent in identifying problems and finding appropriate solutions to improve processes. Able to formulate ideas and establish interactions. Fluent in English, Spanish at an advanced level.
Overview
29
29
years of professional experience
Work History
Sales Executive
AIX Cargo
11.2020 - Current
- Setting self tasks for communicating with leads and customers (calls, email, messengers) in a proper CRM system;
- Use a range of tools to find customers, provide feedback on requests
- Offer services, confirm and verify costs
- Finding solutions to distinctive requirements
- Control new orders and preparing leads for the contract-signing
Sales Manager – Real Estate
AN Na Petrovke
01.2020 - 11.2020
- Study of the business process, legal aspects and sales techniques of real estate activities
- Search for clients, presentation of services, ability to prioritize
- Establish and maintain trusting relationship with the client
- Use professional websites
- Workflow of coordination, approval, transaction
Project Manager
Zavuch.info
01.2019 - 07.2019
- Preparing plans and adapting requirements
- Arrangements of meetings with various organizations in Europe, USA, Africa and Asia
- Information and media support
- Maintaining reporting documentation in CRM
- Identifying interested partners at decision-making level to resolve organizational, financial, informational and professional issues
Commercial Director
Energy Start LLC
11.2013 - 01.2019
- Managing and controlling the execution of assigned tasks
- Searching for new items, studying demand and influencing sales and expanding the range
- Working in 1C
- 11.1 'Commercial Management'
- Maintaining warehouse balances for hot assortments and removing goods that are not in demand from the assortment
- Promotions and discounts
- Preparing and maintaining information documentation
Senior Marketing Manager
Charoen Pokphand Group
01.2009 - 06.2013
- Marketing, sales and logistics for the supply of cereals and preserves from South East Asia
- Studying customer needs to prepare proposals
- Preparation and participation in exhibitions in the CIS
- Preparation and presentation of sales plan and market analysis to the head office
- Problem resolution of complaints
- Various solutions to problematic situations with deliveries or payments
Sales and Customer Service Manager
Exelco Services
02.1996 - 04.2000
- Offering brand-new houses and apartments in Nicosia and in the coastal areas
- Offering related services and giving advice about the daily routine in Cyprus
- Studying new properties locations and conditions
- Arrangement of payments
Education
international relations
MGIMO University of International Relations
Skills
- Business transactions
- Strategic planning and analysis
- Business partners rapport
- Optimizing and mainstreaming
- Team interaction
- Developing and coordinating contract terms
- Customer satisfaction
- Achieving stakeholder consensus
- Customer service
- Product knowledge
- Sales expertise
- Sales presentations
- Relationship building
- Decision-making
- Cold calling
- Business development and planning
Advanced Training
- English, IELTS Academic 7.0
- Spanish, A1.1, Cervantes Institute
- SPIN-selling and Objection-handling techniques, independently
pickleball, running
I play pickleball at an amateur level and compete in long distance running.
Languages
Russian
Native language
English
Upper intermediate
B2
Spanish
Upper intermediate
B2
Timeline
Sales Executive
AIX Cargo
11.2020 - Current
Sales Manager – Real Estate
AN Na Petrovke
01.2020 - 11.2020
Project Manager
Zavuch.info
01.2019 - 07.2019
Commercial Director
Energy Start LLC
11.2013 - 01.2019
Senior Marketing Manager
Charoen Pokphand Group
01.2009 - 06.2013
Sales and Customer Service Manager
Exelco Services
02.1996 - 04.2000
international relations
MGIMO University of International Relations
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