Peter Anderson
Director, Operations
Cariari
Summary
Operations professional with strong background in streamlining processes and enhancing productivity. Skilled in leading cross-functional teams and executing strategic plans to achieve organizational goals. Known for flexibility and reliability in dynamic environments, with excellent problem-solving abilities and focus on delivering results.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Director, Operations
Bill Gosling Outsourcing
12.2020 - Current
- Built and managed client relationships, ensuring satisfaction by actively addressing concerns and delivering timely resolutions and results
- Collaborated with executive leadership on strategic planning initiatives to drive business and personnel growth
- Facilitated change management efforts, assisting with the growth of the operation from 200 to 1,800 FTE
- Successfully coordinated with multiple different support departments for the launch of multiple new client logos within Costa Rica
- Effectively owned financial process across multiple clients, from annual budget through monthly review and analysis, consistently delivering strong results
Program Lead / Operations Manager
Bill Gosling Outsourcing
01.2019 - 12.2020
- Owned and implemented strategic initiatives across multiple clients, partnering directly with client Vendor Managers
- Collaborated with key stakeholders to create and implement internal strategic initiatives
- Facilitated collaboration with support departments (Recruitment, Training) to ensure future client needs were delivered by set timelines
- Conducted regular reviews of operational policies and procedures to increase productivity and maximize profit
- Created and monitored financial process from annual budget to monthly review and analysis across multiple client portfolios
- Implemented mentorship programs for high potential team members to enhance career development plans
Managing Coach, Operations
Bill Gosling Outsourcing
03.2016 - 01.2019
- Led Team Leaders across multiple clients, while managing day-to-day client relationships to ensure execution on account strategies
- Coordinated daily, weekly, and monthly reporting needs, including creation delivery of Monthly and Quarterly Business Reviews
- Contributed to strategic initiatives of the country's executive team, including engagement activities and employee development initiatives
- Owned internal financial processes for designated clients, from annual budgeting through monthly financial reviews with analysis
Team Leader, Operations
Bill Gosling Outsourcing
06.2013 - 03.2016
- Set performance expectations for the team, monitoring progress towards goals and providing regular feedback
- Developed team members' skills through targeted coaching sessions
- Drove team productivity through implementation of company processes and review of performance metrics
- Identified high potential individuals and provided mentorship for career development
- Promoted culture of continuous improvement by communicating feedback from clients and internal stakeholders
Branch Facilitator & Quality Assurance
Allied International Credit
04.2011 - 06.2013
- Trained over 500 new hires for Bill Gosling and designated client portfolios
- Earned certification to provide client specific training for designated portfolios
- Enhanced operation’s efficiency by providing Quality Assurance for several departments
- Contributed to improvements in BGO and Client training curriculum
Education
Bachelor of Arts - Psychology
University of British Columbia
Vancouver, British Columbia 09.2006 - 04.2010
Skills
Operational excellence
Business analysis
Team leadership
Strategic planning
Problem-solving abilities
Operations management
Customer relations
Employee development
P&L management
Financial planning
Client account management
Effective communication
Referrals
Referrals will be provided upon request.
Timeline
Director, Operations
Bill Gosling Outsourcing
12.2020 - Current
Program Lead / Operations Manager
Bill Gosling Outsourcing
01.2019 - 12.2020
Managing Coach, Operations
Bill Gosling Outsourcing
03.2016 - 01.2019
Team Leader, Operations
Bill Gosling Outsourcing
06.2013 - 03.2016
Branch Facilitator & Quality Assurance
Allied International Credit
04.2011 - 06.2013
Bachelor of Arts - Psychology
University of British Columbia
09.2006 - 04.2010
Similar Profiles
SHERICE COLEYSHERICE COLEY
Customer Service Representative at Bill Gosling OutsourcingCustomer Service Representative at Bill Gosling Outsourcing
FAIZAN ASHIF KHATRIFAIZAN ASHIF KHATRI
Collections Agent at Bill Gosling OutsourcingCollections Agent at Bill Gosling Outsourcing
Dennis Alonso Duarte PalmaDennis Alonso Duarte Palma
Senior Adjudicator at Bill Gosling OutsourcingSenior Adjudicator at Bill Gosling Outsourcing