Petunia Ishmael
Pembroke Pines,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
35
35
years of professional experience
Work History
Clerk
UPS
Hialeah, FL
01.2017 - Current
- Responsible for inputting data in the computer, also responsible, for ensuring that all lost packages are research to ensure that they are sent to the right place.
Customer Service Representative
Teleperformance
Fort Lauderdale, FL
10.2018 - 01.2020
- Responsible for incoming calls from providers, demonstrating appropriate customer care skills such as empathy, listening, courtesy, politeness and helping them to solve the issues surrounding their claims.
- Resolved customer inquiries regarding claim status, payments, and denials in a timely manner.
Real Estate Agent
United Real Estate Horizon
King of Prussia, PA
02.2005 - 05.2018
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Provided guidance to clients throughout the entire buying or selling process.
Executive Assistant
Cornerstone Community Inc
Villanova, PA
01.2006 - 01.2009
- Responsible for office correspondence, billing and accounts management, background internet research on properties, and general administrative support to the company president.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
Clinical Coordinator/Medical Assistant/phlebotomist
Dr Chandler
Philadelphia, PA
01.2004 - 01.2006
- Responsible for preparing charts, assuring that examination rooms had all needed supplies, measuring vital signs, performing medication reconciliation and updating history for all patients; also performed phlebotomy, served as clinical trials coordinator for post-marketing medication trials done within the practice, and did coding for billing for services provided to patients.
- Developed and implemented clinical protocols, policies, and procedures.
- Maintained detailed records of patient progress and outcomes.
Nanny
01.1989 - 01.2004
- Responsible for taking care of three kids, for driving them to school, taking them to their doctor’s appointments, cooking their meals and doing homework with them.
Education
Medical Assistant and phlebotomy -
Kaplan Career Institute (formerly CHI Institute)
03.2004
Graduate Equivalency Diploma
03.1995
Timeline
Customer Service Representative
Teleperformance
10.2018 - 01.2020
Clerk
UPS
01.2017 - Current
Executive Assistant
Cornerstone Community Inc
01.2006 - 01.2009
Real Estate Agent
United Real Estate Horizon
02.2005 - 05.2018
Clinical Coordinator/Medical Assistant/phlebotomist
Dr Chandler
01.2004 - 01.2006
Nanny
01.1989 - 01.2004
Medical Assistant and phlebotomy -
Kaplan Career Institute (formerly CHI Institute)
Graduate Equivalency Diploma
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
References
References available upon request.
References
References available upon request.
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