Summary
Overview
Work History
Education
Skills
Timeline
Generic

PRISCILLA WILLIAMS

Summary

CAREER SNAPSHOT 30 years of commended performance in key customer service, mortgage programs, banking, patient relations, data entry skills with the ability to work under pressure and meet deadlines and proven pipeline management. Expert in customer care/communications, relationship building, user training and support. communication skills essential as the position involves significant interfacing with clients.

Overview

8
8
years of professional experience

Work History

Pharmacy Technician Specialist

Actalent Services (3 Month Contract At PharMerica)
10.2022 - 12.2022
  • Label products appropriately, including cautionary or auxiliary labels.
  • Participates in the periodic inventory of the pharmacy.
  • May check in drugs and supplies, stock shelves and remove out-of-date items from inventory.
  • Communicate with internal and external customers in a pleasant and professional manner.
  • Process returned medications from the facility for credit or destruction.
  • Inputs patient data and medication orders into a computer system to produce labels(data entry).


Pre-Closure Reviewer (PCR)

Associated Bank
07.2020 - 05.2022
  • Assist Processor in obtaining hazard insurance, title commitment, and service invoices.
  • Request corrections to the supporting documentation per PCR procedural expectations and investor requirements.
  • Follow-up on corrected documentation and advise Closer of the status of any outstanding items. Review loan file for receipt and accuracy of supporting loan documentation required prior to generation of the initial Closing disclosure.
  • Order internal and external loan payoff statements.
  • Assist with the processing, packaging and shipment of signed/funded loan packages to the Records Department.
  • Assign loan file to a Closer.
  • Communicate with Loan Officers, Sales Assistants, and Processors regarding the status of the file and the timeline for delivery of the initial Closing Disclosure.

Patient Service Representative

Aspen Dental
12.2019 - 07.2020
  • Greeting and directing patients to examination rooms.
  • Schedule, cancel & reschedule patient appointments and make reminder calls.
  • Inform patients about delays and waiting times.
  • Obtain patient addresses, contact details, insurance information, and medical histories.
  • Work daily reports and log ups packages.

Government Dental Claims Processor

Skygen Usa
03.2018 - 12.2019
  • Process Dental Claims/Reject Letters received from providers and health plan members in accordance with policies procedures & guidelines as outlined in Skygen contractual agreements.
  • Adhere and meet department goals, accuracy, quality, and productivity standards as determined by Skygen USA.

X-Ray Data Processor

St. Dominic's Hospital
04.2017 - 01.2018
  • Process physician's orders MRI, CT Scan's, X-ray, Mammograms etc.
  • Orders received from incoming (Right Fax) & reviewed in (Cerner) system.
  • Confidentially handle sensitive patient information. Review orders for accuracy to ensure CPT Codes Match Patient Diagnoses.
  • Process over 3000 patient orders per month, Support additional administrative functions as needed.

Patient Relations Representative II

Froedtert & Medical College Of Wisconsin
10.2015 - 03.2017
  • Prepare prepping for surgeons, schedule x-ray, schedule/obtain reports MRI, CT, EMG, Operative reports, Office notes, scanning documents, Faxing/receiving documents etc.
  • In person or via telephone, schedule/cancel/reschedule patient appointments, collect patient insurance, obtain insurance authorizations and answer routine questions.
  • Maintain working knowledge of MCW and affiliates computerized scheduling and billing systems (i.e., IDX, Epic, Affinity.) Utilize appropriate on-line system to verify insurance and government aid eligibility.

Patient Service Representative

Aurora Health Care
10.2014 - 09.2015
  • First point of contact for patients.
  • Schedule, cancel and coordinate patients appointments.
  • Obtain demographics and insurance.
  • Verify insurance coverage.
  • Verify and submit prescription refills to the pharmacy.

Education

Certified Notary Public - Wisconsin Notary Public

State Of WI Department of Financial Institution
Milwaukee, WI
08.2023

Certificate of Completion - CAREGIVER

National Caregiver Certification Program
Milwaukee, WI
08.2022

Technical Diploma - Banking and Finance

Business Banking Institute
Milwaukee, WI
02.1989

Skills

  • Verbal, Nonverbal and Written Communication
  • Prioritize/Multi Task
  • Teamwork and Collaboration
  • Willingness to Learn
  • Problem-Solving
  • Initiative
  • Ethics
  • Resilience
  • Negotiation
  • Time Management
  • Creativity
  • Accountability
  • Empathy
  • Conflict Resolution
  • Stress Management
  • Internet/Outlook
  • Microsoft Word/Excell
  • Printer/Fax Machine
  • Copy Machine

Timeline

Pharmacy Technician Specialist

Actalent Services (3 Month Contract At PharMerica)
10.2022 - 12.2022

Pre-Closure Reviewer (PCR)

Associated Bank
07.2020 - 05.2022

Patient Service Representative

Aspen Dental
12.2019 - 07.2020

Government Dental Claims Processor

Skygen Usa
03.2018 - 12.2019

X-Ray Data Processor

St. Dominic's Hospital
04.2017 - 01.2018

Patient Relations Representative II

Froedtert & Medical College Of Wisconsin
10.2015 - 03.2017

Patient Service Representative

Aurora Health Care
10.2014 - 09.2015

Certified Notary Public - Wisconsin Notary Public

State Of WI Department of Financial Institution

Certificate of Completion - CAREGIVER

National Caregiver Certification Program

Technical Diploma - Banking and Finance

Business Banking Institute

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PRISCILLA WILLIAMS