Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quintin Wilson

Certified Personal Trainer
Dallas

Summary

Proactive, customer-orientated retail professional with over 4 years of experience in reputable shops. Received 3 'Passion Awards' for delivering outstanding service and have consistently surpassed my target KPIs for mystery shoppers.

Overview

15
15
years of professional experience
1
1
Language

Work History

CERTIFIED PERSONAL TRAINER

John reed
Dallas, TX
02.2022 - Current
  • Accommodating the unique needs and goals of each member, including fitness assessments to help them choose safe and effective fitness programming that aligns with their goals.
  • Empower and educate members with a clear understanding of our fitness program offerings and build a relationship with members and clients alike.
  • Support the Club Manager as a strategic team player within the team.
  • Monitor member satisfaction to ensure a consistently evolving world class fitness experience, echoing the brand values.
  • Consistently look for current and new trends in the fitness industry to elevate members fitness techniques.
  • Successfully sold personal training packages totaling $10k in sales in a 6 month period.

Assembly/Forklift Operator

Zurn
03.2025 - 05.2025
  • Efficiently pack customer orders, ensuring the correct parts and quantities are included.
  • Select the applicable packaging (box/container) for the order, insert the applicable packaging material, construct, and seal once completed.
  • Drives sit-down and stand-up forklifts, as well as other industrial vehicles, such as cherry pickers and automated pallet jacks, as needed.
  • Load goods onto conveyor belts
  • Stacks crates, pallets, lumber, or other materials.

PACKAGING AND RECEIVING (PART-TIME)

Amazon
06.2021 - 08.2022
  • Picked, packed, and labeled customer orders in a fast-paced warehouse environment.
  • Operated packaging equipment and ensured items were securely prepared for shipment.
  • Followed safety procedures to maintain a clean and hazard-free workspace.
  • Met or exceeded daily productivity and accuracy targets.
  • Assisted with inventory management, restocking, and quality control.

CERTIFIED PERSONAL TRAINER

Diesel Fitness
06.2014 - 12.2021
  • Conducting fitness assessments to determine clients' needs and goals.
  • Monitoring client progress, and making adjustments to training programs as needed.
  • Motivating and inspiring clients to reach their full potential.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Designed specific workout systems for individual clients based on performance ability.

CUSTOMER SERVICE REP

Citi Financial
12.2011 - 08.2013
  • Assist with providing solutions to inbound customer inquiries through effective problem-solving and decision-making.
  • Develop and apply thorough knowledge of practices and procedures to accomplish team goals.
  • Assist the immediate manager with team motivation and performance monitoring.
  • Mentor associates to improve individual performance.
  • Consistently achieve individual and team performance targets under little to no direct supervision.
  • Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees, and it will be measured by specific metrics.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

COLLECTIONS AGENT

BB&T Bank
05.2010 - 10.2011
  • Contacted customers via phone and email to collect outstanding debts, while maintaining professionalism and empathy.
  • Negotiated payment plans and settlements in accordance with company policies.
  • Maintained accurate records of customer interactions, payment agreements, and account statuses.
  • Adhered to compliance regulations, including the FDCPA and company-specific policies.
  • Worked collaboratively with internal departments to resolve disputes and process payments efficiently.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Counseled debtors on payment options and arranged installment agreements.

Education

Bachelor of Science - Communications

ABILENE CHRISTIAN UNIVERSITY
Abilene, Texas
01.2004 - 8 2009

Skills

Timeline

Assembly/Forklift Operator

Zurn
03.2025 - 05.2025

CERTIFIED PERSONAL TRAINER

John reed
02.2022 - Current

PACKAGING AND RECEIVING (PART-TIME)

Amazon
06.2021 - 08.2022

CERTIFIED PERSONAL TRAINER

Diesel Fitness
06.2014 - 12.2021

CUSTOMER SERVICE REP

Citi Financial
12.2011 - 08.2013

COLLECTIONS AGENT

BB&T Bank
05.2010 - 10.2011

Bachelor of Science - Communications

ABILENE CHRISTIAN UNIVERSITY
01.2004 - 8 2009
Quintin WilsonCertified Personal Trainer