Proactive, customer-orientated retail professional with over 4 years of experience in reputable shops. Received 3 'Passion Awards' for delivering outstanding service and have consistently surpassed my target KPIs for mystery shoppers.
Overview
15
15
years of professional experience
1
1
Language
Work History
CERTIFIED PERSONAL TRAINER
John reed
Dallas, TX
02.2022 - Current
Accommodating the unique needs and goals of each member, including fitness assessments to help them choose safe and effective fitness programming that aligns with their goals.
Empower and educate members with a clear understanding of our fitness program offerings and build a relationship with members and clients alike.
Support the Club Manager as a strategic team player within the team.
Monitor member satisfaction to ensure a consistently evolving world class fitness experience, echoing the brand values.
Consistently look for current and new trends in the fitness industry to elevate members fitness techniques.
Successfully sold personal training packages totaling $10k in sales in a 6 month period.
Assembly/Forklift Operator
Zurn
03.2025 - 05.2025
Efficiently pack customer orders, ensuring the correct parts and quantities are included.
Select the applicable packaging (box/container) for the order, insert the applicable packaging material, construct, and seal once completed.
Drives sit-down and stand-up forklifts, as well as other industrial vehicles, such as cherry pickers and automated pallet jacks, as needed.
Load goods onto conveyor belts
Stacks crates, pallets, lumber, or other materials.
PACKAGING AND RECEIVING (PART-TIME)
Amazon
06.2021 - 08.2022
Picked, packed, and labeled customer orders in a fast-paced warehouse environment.
Operated packaging equipment and ensured items were securely prepared for shipment.
Followed safety procedures to maintain a clean and hazard-free workspace.
Met or exceeded daily productivity and accuracy targets.
Assisted with inventory management, restocking, and quality control.
CERTIFIED PERSONAL TRAINER
Diesel Fitness
06.2014 - 12.2021
Conducting fitness assessments to determine clients' needs and goals.
Monitoring client progress, and making adjustments to training programs as needed.
Motivating and inspiring clients to reach their full potential.
Trained clients during strength training, cardio vascular exercise, and stretching.
Designed specific workout systems for individual clients based on performance ability.
CUSTOMER SERVICE REP
Citi Financial
12.2011 - 08.2013
Assist with providing solutions to inbound customer inquiries through effective problem-solving and decision-making.
Develop and apply thorough knowledge of practices and procedures to accomplish team goals.
Assist the immediate manager with team motivation and performance monitoring.
Mentor associates to improve individual performance.
Consistently achieve individual and team performance targets under little to no direct supervision.
Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees, and it will be measured by specific metrics.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
COLLECTIONS AGENT
BB&T Bank
05.2010 - 10.2011
Contacted customers via phone and email to collect outstanding debts, while maintaining professionalism and empathy.
Negotiated payment plans and settlements in accordance with company policies.
Maintained accurate records of customer interactions, payment agreements, and account statuses.
Adhered to compliance regulations, including the FDCPA and company-specific policies.
Worked collaboratively with internal departments to resolve disputes and process payments efficiently.
Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Counseled debtors on payment options and arranged installment agreements.