Quintin Wilson
Certified Personal Trainer
Dallas
Summary
Proactive, customer-orientated retail professional with over 4 years of experience in reputable shops. Received 3 'Passion Awards' for delivering outstanding service and have consistently surpassed my target KPIs for mystery shoppers.
Overview
15
15
years of professional experience
1
1
Language
Work History
CERTIFIED PERSONAL TRAINER
John reed
Dallas, TX
02.2022 - Current
- Accommodating the unique needs and goals of each member, including fitness assessments to help them choose safe and effective fitness programming that aligns with their goals.
- Empower and educate members with a clear understanding of our fitness program offerings and build a relationship with members and clients alike.
- Support the Club Manager as a strategic team player within the team.
- Monitor member satisfaction to ensure a consistently evolving world class fitness experience, echoing the brand values.
- Consistently look for current and new trends in the fitness industry to elevate members fitness techniques.
- Successfully sold personal training packages totaling $10k in sales in a 6 month period.
Assembly/Forklift Operator
Zurn
03.2025 - 05.2025
- Efficiently pack customer orders, ensuring the correct parts and quantities are included.
- Select the applicable packaging (box/container) for the order, insert the applicable packaging material, construct, and seal once completed.
- Drives sit-down and stand-up forklifts, as well as other industrial vehicles, such as cherry pickers and automated pallet jacks, as needed.
- Load goods onto conveyor belts
- Stacks crates, pallets, lumber, or other materials.
PACKAGING AND RECEIVING (PART-TIME)
Amazon
06.2021 - 08.2022
- Picked, packed, and labeled customer orders in a fast-paced warehouse environment.
- Operated packaging equipment and ensured items were securely prepared for shipment.
- Followed safety procedures to maintain a clean and hazard-free workspace.
- Met or exceeded daily productivity and accuracy targets.
- Assisted with inventory management, restocking, and quality control.
CERTIFIED PERSONAL TRAINER
Diesel Fitness
06.2014 - 12.2021
- Conducting fitness assessments to determine clients' needs and goals.
- Monitoring client progress, and making adjustments to training programs as needed.
- Motivating and inspiring clients to reach their full potential.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Designed specific workout systems for individual clients based on performance ability.
CUSTOMER SERVICE REP
Citi Financial
12.2011 - 08.2013
- Assist with providing solutions to inbound customer inquiries through effective problem-solving and decision-making.
- Develop and apply thorough knowledge of practices and procedures to accomplish team goals.
- Assist the immediate manager with team motivation and performance monitoring.
- Mentor associates to improve individual performance.
- Consistently achieve individual and team performance targets under little to no direct supervision.
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees, and it will be measured by specific metrics.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
COLLECTIONS AGENT
BB&T Bank
05.2010 - 10.2011
- Contacted customers via phone and email to collect outstanding debts, while maintaining professionalism and empathy.
- Negotiated payment plans and settlements in accordance with company policies.
- Maintained accurate records of customer interactions, payment agreements, and account statuses.
- Adhered to compliance regulations, including the FDCPA and company-specific policies.
- Worked collaboratively with internal departments to resolve disputes and process payments efficiently.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
Education
Bachelor of Science - Communications
ABILENE CHRISTIAN UNIVERSITY
Abilene, Texas 01.2004 - 8 2009
Skills
Timeline
Assembly/Forklift Operator
Zurn
03.2025 - 05.2025
CERTIFIED PERSONAL TRAINER
John reed
02.2022 - Current
PACKAGING AND RECEIVING (PART-TIME)
Amazon
06.2021 - 08.2022
CERTIFIED PERSONAL TRAINER
Diesel Fitness
06.2014 - 12.2021
CUSTOMER SERVICE REP
Citi Financial
12.2011 - 08.2013
COLLECTIONS AGENT
BB&T Bank
05.2010 - 10.2011
Bachelor of Science - Communications
ABILENE CHRISTIAN UNIVERSITY
01.2004 - 8 2009
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