RACIM OULEBSIR
Béjaïa ,Algeria
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Distribution Manager
CIC Les Moulins de la Soummam
Sidi-aich
2022.02 - Current
- Developed and implemented effective strategies to expand customer base and increase sales.
- Managed the daily activities of distribution staff, providing guidance and support when needed.
- Prepared shipping documents such as bill of lading, invoices and packing slips.
- Organized transportation routes and schedules to maximize efficiency while minimizing cost.
- Ensured compliance with applicable laws, regulations, policies and procedures related to distribution activities.
Commercial Sales Manager
CIC Les Moulins de la Soummam
Sidi-aich
2021.01 - 2022.02
- Maintained relationships with existing clients by providing superior customer service.
- Monitored competitors' activities to stay ahead of the competition in terms of products and services offered.
- Developed relationships with key stakeholders within client organizations.
- Provided technical advice regarding products or services being sold.
- Responded promptly to customer inquiries about products or services being sold.
Commercial Officer
CIC Les Moulins de la Soummam
Sidi-aich
2020.01 - 2021.03
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed supplier relationships, ensuring performance was in line with contractual agreements.
- Analyzed data to identify areas where cost savings could be made within the supply chain process.
Customer Advisor
WebHelp
Alger
2018.01 - 2019.01
- Greeted customers and provided excellent customer service.
- Responded to customer inquiries via phone, email, and in-person.
Server
Party Room Prestige
Tazmalt , Algérie
2016.06 - 2018.10
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
Attestation - Techniques de Vente et Règlementation Commerciale
01.2022
Attestation - Management Qualité La Norme ISO9001
01.2022
Attestation - Ecoute et Satisfaction Client
01.2021
BTS - Science de Gestion et Commerce
01.2019
Skills
- Quality Management
- Transportation Management
- Supply Chain Management
- Supply Chain Distribution
- Operational Excellence
- Logistics Coordination
- Customer Needs Assessment
- Warehouse Management
- Logistics Planning
Address
Bejaia city
Personal Information
- Place of Birth: Sidi Aich
- Date of Birth: 06/09/1995
- Nationality: Algérienne
- Marital Status: Célibataire
Languages
French
Advanced
C1
English
Upper Intermediate
B2
Arabic
Proficient
C2
Timeline
Distribution Manager
CIC Les Moulins de la Soummam
2022.02 - Current
Commercial Sales Manager
CIC Les Moulins de la Soummam
2021.01 - 2022.02
Commercial Officer
CIC Les Moulins de la Soummam
2020.01 - 2021.03
Customer Advisor
WebHelp
2018.01 - 2019.01
Server
Party Room Prestige
2016.06 - 2018.10
Attestation - Techniques de Vente et Règlementation Commerciale
Attestation - Management Qualité La Norme ISO9001
Attestation - Ecoute et Satisfaction Client
BTS - Science de Gestion et Commerce
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