Ramfis Gonzalez Gomez

• The Delivery Partner develops, implements, and delivers business and technical solutions to achieve customer goals.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals, I also helped the SDM with any issues that required extra attention and as his backup

• As an ASL I lead teams with different skills and from different service providers to resolve problems and return systems to operational status and to ensure customer satisfaction.

• Lead the team with software development projects according to the client's requirements and schedules

. Creating, deleting, transferring and /or modifying User Accounts, Applications and Permissions maintained on Windows using Active Directory 2012 and Unix Domains

. Coordinate the implementation of a new system to replace the existing outdated system used by the client to request new hardware, with a user-friendly software

. Assessed stalled incidents and took appropriate action to move them through the process

. Provide over-the-phone support for Microsoft Office XP, Microsoft Office 2000 and proprietary software, support remote connections to the system Intranet, troubleshoot and escalate issues with software and hardware to the proper teams.