Summary
Overview
Work History
Education
Skills
Timeline
Ramiro Jose Madriz Vargas

Ramiro Jose Madriz Vargas

Product Support Representative
Heredia,H

Summary

Highly professional and objective-oriented Customer Support Specialist with 9+ years of experience across customer service, healthcare operations, and insurance processes. Skilled in HIPAA compliance, medical record handling, and claim management. Committed to delivering high-quality service with a problem-solving mindset and a warm, proactive approach.

Overview

15
15
years of professional experience
1
1
year of post-secondary education
2
2
Languages

Work History

Customer Support Specialist

Tebra
01.2024 - Current
  • Provide responsive customer support to healthcare professionals.
  • Troubleshoot issues using tools like Salesforce and internal systems.
  • Ensure timely resolutions via tickets, email, and phone communication.

Supervisor - ORM Department

United Collection Bureau
01.2019 - 12.2023
  • Led team operations and staff development in insurance services.
  • Resolved escalations and managed performance feedback.
  • Tracked monthly activities and ensured service quality goals.

Specialist - Pre-Access PAVE

United Collection Bureau
01.2017 - 01.2019
  • Handled insurance authorization processes and patient account coordination.
  • Assessed clients' insurance needs and provided plan options.
  • Maintained precise recordkeeping and data systems.

Specialist - Missing Guarantor Department

United Collection Bureau
01.2015 - 01.2017
  • Managed sensitive patient communication and HIPAA-compliant workflows.
  • Maintained accurate guarantor records and follow-ups.

Manager & Chef

OSA Mountain Village
01.2010 - 01.2015
  • Oversaw operations of a sustainable restaurant for a U.S.-based senior community.
  • Directed inventory, staffing, and customer satisfaction initiatives.

Education

Advanced Excel - Virtual Course

Grow Up Institute
01.2021 - 01.2022

High School Diploma - undefined

CAIRA Environment School

Skills

Salesforce CRM

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Timeline

Customer Support Specialist - Tebra
01.2024 - Current
Grow Up Institute - Advanced Excel, Virtual Course
01.2021 - 01.2022
Supervisor - ORM Department - United Collection Bureau
01.2019 - 12.2023
Specialist - Pre-Access PAVE - United Collection Bureau
01.2017 - 01.2019
Specialist - Missing Guarantor Department - United Collection Bureau
01.2015 - 01.2017
Manager & Chef - OSA Mountain Village
01.2010 - 01.2015
CAIRA Environment School - High School Diploma,

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Ramiro Jose Madriz VargasProduct Support Representative