RAMON ROMERO

• Investigate quality issues on components reported in assembly lines, supported by cross-functional teams.
• Gather information for QN Issue, support from clerk/inspector: Supplier site ID, where-used, trace/pattern information, part history (for repeat issues)
• Properly word and issue QN, word and issue Lear Alert, contact supplier for notification and containment requirements.
• Set-up containment where required (Supplier, Plant, Warehouse / DC, customer) at supplier cost/responsibility (Commit supplier, get P.O.)
• Review Root Cause with supplier for open QN’s. Ensure proper tools are used for real root cause determination
• Review Corrective Actions until validated, maintain certified material until then
• Assign Controlled Shipping containment levels 1 and 2 (CS-I & CS-II) for repeat occurrences or critical issues
• Consolidate non-conforming material quantities, request RMA’s from supplier and manage approvals / returns
• Consolidate quality costs incurred by plant for recovery from supplier. Analyze plant information, issue chargeback, submit to Finance
• Request and conduct meeting with suppliers, plants and other affected parties (customers) for problem resolution.
• Run metric and performance reports for plant quality administrative summaries.

Responsible for resolving customer claims through 8D methodology
Resolve customer issues though customer interaction providing and effective root cause analysis

• Ensure corrective actions are taken concerning exact complains from OEM's.
• Develop new approaches to solve problems identified during quality activities.
• Troubleshoot defective components and work with suppliers on corrective actions measure.
• Implementation (read across) of the new lessons learned.
• Daily meetings with customer/suppliers/upper management to provide updates on quality issues and continuous improvements.
• Lead containments due quality concerns by reviewing line rejects and working with the multifunctional team to resolve the issues promptly.
• Attend monthly warranty meetings with customers.
• Technical diagnostic of the warranty parts.

• Negotiate contracts and price agreements to enhance cost savings and quality services.
• Monitor and report on transportation costs and ensure shipping documents are properly filed.
• Liaise between warehouse personnel and costumer to facilitate account and operational needs.