Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramona White

Louisville

Summary

Guest-oriented professional with advanced-level airline customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong skills. Looking to leverage my wealth of experience with a position within a dynamic organization for continued growth and learning. PHONE: Customer service expert Upselling proficiency Guest flow management Microsoft Office expertise Process optimization Problem-solving abilities Business development understanding High-energy attitude Promotional support Technologically savvy Courteous demeanor Caregiver Works to improve patient outlook and daily living through compassionate care. Ambulates patient in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements. Provides basic care for elderly patient, including scheduling appointments, managing finances and legal matters. Helps client handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.

Overview

41
41
years of professional experience

Work History

Flight Attendant

Endeavor Air (Delta Connection
01.2022 - 03.2023
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Private Nanny

Kristen & Daks Hidges
06.2016 - 08.2020
  • Prepared healthy, age-appropriate snacks and meals.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.

Teller

JP Morgan Chase Bank
01.2012 - 01.2016
  • Kept an accurate teller drawer to handle all customer bank transactions
  • Balanced daily cash deposits and vault inventory with zero error rate
  • Established new customer accounts including checking, savings, lines of credit and loans
  • Delivered prompt, accurate and excellent customer service
  • Reported daily averages and shortages to operations department
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.

Nanny

Private Household, Jane Solc
01.2009 - 01.2012
  • Prepared healthy and well balanced meals and snacks for children
  • Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games
  • Regulated children's schedules to balance rest, learning and play
  • Maintained accurate daily records of children's individual activities, behaviors, meals and naps.

Reservations Agent, Cargo/Load Agent, Ticket/ Gate Agent

American Airlines
01.1982 - 01.2009
  • Provided clients with assistance in preparing required travel documents and forms
  • Contacted customers to advise on travel conveyance changes and to confirm reservations
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
  • Processed incoming reservation calls and applied up-selling techniques to inform passengers of premium services
  • Assembled and issued required documentation, such as tickets and itineraries.

Education

High School Deploma -

Mackenzie High
Detroit, MI
05.1969

Skills

  • Daily Logs
  • Generating Receipts
  • Inventory Management
  • Cash Supply Orders
  • Customer Service

Timeline

Flight Attendant

Endeavor Air (Delta Connection
01.2022 - 03.2023

Private Nanny

Kristen & Daks Hidges
06.2016 - 08.2020

Teller

JP Morgan Chase Bank
01.2012 - 01.2016

Nanny

Private Household, Jane Solc
01.2009 - 01.2012

Reservations Agent, Cargo/Load Agent, Ticket/ Gate Agent

American Airlines
01.1982 - 01.2009

High School Deploma -

Mackenzie High
Ramona White