Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Randall Chinchilla González

San Jose,A

Summary

Proactive Customer Service Agent with extensive call center experience managing escalations and fostering customer loyalty. Skilled in empathetic complaint resolution, detailed organization, and clear communication of product benefits. Bringing strong problem-solving abilities and a positive attitude to enhance customer satisfaction and uphold brand reputation. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Agent

Amazon
05.2022 - 09.2024
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.

Education

Dental Assistant - Dentistry (Pre-Dentistry)

Veritas University
San Jose, Costa Rica
06.2009

High School Diploma -

Liceo De Aserri
12.1999

Skills

  • Customer Service
  • Problem Resolution
  • Outstanding communication skills
  • Call center experience
  • Customer Complaint Resolution
  • Empathetic and genuine
  • Customer Relations
  • Complaint Handling

Languages

Spanish
Native language
English
Upper intermediate
B2

Timeline

Customer Service Agent

Amazon
05.2022 - 09.2024

Dental Assistant - Dentistry (Pre-Dentistry)

Veritas University

High School Diploma -

Liceo De Aserri
Randall Chinchilla González