Randy Malespin Ramirez
Goicoechea
Summary
Dynamic and innovative professional with 4+ years of invaluable hands-on experience in handling several simultaneous creative design projects, KPIs improvement, coaching, and growth techniques. Excel in resolving design challenges with innovative solutions and process improvements to increase efficiency and ensure customer satisfaction.
Overview
12
12
years of professional experience
Work History
Technical Support Analyst
Kaiser Permanente
07.2023 - Current
- Technical Support Analyst
- Queue Manager Back Up
- Training Department Back Up
- Hiring Process Moderator
Training and Quality Supervisor
Motivate Costa Rica
03.2022 - 05.2023
- New Training Department coordination (Work Wave)
- Trainer (8 months)
- Training department coordinator (8 months)
- T4 Instructor
- Payroll & OPS support
- TL, QA & Trainer developer
- Activision Account Training Account training department support
- Moderation Team creation & delivery of material
- WBR, QBR & Client visit handling experience
- Training & Quality Department Supervisor
Training Supervisor
Concentrix Costa Rica
01.2015 - 12.2022
- T1 & T2 advisor
- Team Lead (6 months)
- Quality Analyst (1 year and 3 months)
- Quality Department Lead (6 months)
- T3 Trainer (5 years and 6 months)
- T4 Trainer (3 years)
- Training Department Lead (1 year and 6 months)
Tech Support Engineer Stage 2
Tek Experts
06.2022 - 12.2022
- Tech Support Engineer Stage 2
- Assure AD engineer
Back Office Executive
Equipos Y Sistemas / Aerocasillas Account
01.2013 - 12.2015
- Chat agent
- Phone agent
- Social media agent
- Email agent
Education
Industrial Engineering -
UIA
Specialist Technical in Technician IT Support - undefined
POLITECNICO INTERNACIONAL
High school diploma - undefined
Liceo Napoleón Quesada Salazar
CCNA Modules - undefined
UCR
Elementary school - undefined
Escuela José Cubero Muñoz
Skills
Hard Skills:
MS Office
Power BI
T4 Instructor
CCNA
IT Support Certification
Soft Skills:
Teamwork
Problem-solving & Innovative solutions
Active Listener
Can adapt to working independently
Learning agility
Motivating & Inspires others
Determined & Motivated
References
- Sr. Francisco Arce Solis, 8910-4629
- Sr. Gefry Mesen, 8343-8544
- Sr. Eddie Duran, 8651-1518
Timeline
Technical Support Analyst
Kaiser Permanente
07.2023 - Current
Tech Support Engineer Stage 2
Tek Experts
06.2022 - 12.2022
Training and Quality Supervisor
Motivate Costa Rica
03.2022 - 05.2023
Training Supervisor
Concentrix Costa Rica
01.2015 - 12.2022
Back Office Executive
Equipos Y Sistemas / Aerocasillas Account
01.2013 - 12.2015
Industrial Engineering -
UIA
Specialist Technical in Technician IT Support - undefined
POLITECNICO INTERNACIONAL
High school diploma - undefined
Liceo Napoleón Quesada Salazar
CCNA Modules - undefined
UCR
Elementary school - undefined
Escuela José Cubero Muñoz
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