Randy Marin Alvarez
Alajuela
Summary
Accomplished in elevating customer satisfaction and resolving complex technical issues, I bring a proven track record from my tenure at Dell Technologies. With expertise in remote support and a knack for problem resolution, I've achieved a 95% success rate in troubleshooting. My collaborative approach and strategic problem-solving skills have consistently enhanced productivity and client relations.
Astute [Job Title] with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
4
4
years of professional experience
Work History
Senior Technical Support
Dell Technologies
02.2022 - 01.2024
Resolved over 200 complex hardware and software issues with a 95% success rate.
Monitored systems for performance and stability, proactively identifying and addressing potential issues.
Escalated critical issues to the appropriate level, ensuring timely resolution.
Tier 2 Customer Service Representative
CSS Corp
10.2020 - 02.2022
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
- Utilized problem-solving skills to address customer complaints.
Collector -
Client Services Inc.
10.2019 - 09.2020
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
Education
No Degree - Profesional And Cloud IT Services
Universicidad Creativa
San Jose, Costa Rica09-2024
No Degree - CCNA CISCO
Universidad Nacional
Heredia, Costa Rica09-2019
High School Diploma -
CTP Sabanilla
Sabanilla, Costa Rica12-2009
Skills
- Remote support
- Problem resolution
- Customer support
- Help desk support
- Software installation
Timeline
Senior Technical Support
Dell Technologies
02.2022 - 01.2024
Tier 2 Customer Service Representative
CSS Corp
10.2020 - 02.2022
Collector -
Client Services Inc.
10.2019 - 09.2020
No Degree - Profesional And Cloud IT Services
Universicidad Creativa
No Degree - CCNA CISCO
Universidad Nacional
High School Diploma -
CTP Sabanilla
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