Randy Villalobos Mora
IT Developer and Systems Administrator
Canoas
Summary
IT Developer and Systems Administrator willing to do its best and learn new things every day, focused on optimization, improvement, following best practices, critical thinking, organized and passionate about helping others achieve their own goals. I identify myself and based on the people I have worked with and for, as a person and professional that has a lot of new ideas for the companies and lives. I am highly skilled and passionate for Administration, Policies enforcements, security & compliance, automatization of highly repetitive tasks aiming for optimization and money savings.
Proactive Automation Engineer possessing in-depth knowledge of various programming languages and best practices for development. Solutions-based collaborator well-versed in testing and simulating automated machinery, developing, and implementing automated testing methodologies and supervising testing activities. Offering 6+ years of experience creating and applying technology to monitor and control production and delivery of Automation.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Automation Engineer III – Infrastructure and Admin
Genpact
08.2025 - Current
- I transitioned to Genpact to support one of the clients looking for optimization and improvement of all the processes in the business.
- I am continuing to work on Automation and Infrastructure ownership, making sure our environments are healthy, cost-effective, and optimized to meet the client's needs.
- I work with IT hand in hand to make sure we are aligned in terms of architecture, toolset, authentication, audits, and license management.
- I am now leveraging AI and all the different features that our toolset offers, such as Snowflake, UiPath, AWS, Azure, MS, QuickBase...
- Genpact is a company that transforms operations, so I am learning a lot from the mindset and the eagerness to make this better and deliver results.
- Led cross-functional teams in implementing CI/CD pipelines, reducing deployment times and improving software reliability.
- Mentored junior engineers on best practices in automation frameworks, fostering a culture of continuous improvement.
Automation Engineer III – Tech Lead FinOps Process ReEngineering
World Kinect Energy Services
02.2024 - 08.2025
- In this role, I work with the government and the ownership of the infrastructure of the team, and all the architecture provided by the company.
- Work on Quality Assurance, documentation, and making sure all the different procedures we have are aligned with the requirements of IT.
- As the Tech Lead, I worked on the migration to Power Platform, which required a deep understanding of cost management, optimization, documentation, architecture, IT strategy in terms of savings and improvement and also from our customers in the business.
- Led the conversations with the IT architects and stakeholders of the project, involving myself in the use of some tools like Azure Entra, AWS, and LeanIX for documentation.
- Continued working on automation, RPA, and assisting my coworkers with their day-to-day challenges with the experience gained.
- Led the implementation of automated workflows, enhancing operational efficiency across financial processes.
- Developed and maintained cloud-based solutions, improving data accessibility and reducing manual errors.
- Mentored junior engineers, fostering skill development and ensuring adherence to coding standards.
- Streamlined financial operations through automation, significantly reducing processing time and increasing accuracy.
RPA Developer II – FinOps Process ReEngineering
World Kinect Energy Services
08.2022 - 02.2024
- In this period, I took ownership of the infrastructure of the team, where the automations run, make sure everything is correctly configured, troubleshoot issues with Java compatibilities, built a strong collaboration with IT to solve GPO issues, system issues, Oracle requests, permissions… I continued developing automations for multiple business segments with UiPath mainly. I became the SME and overall admin of the system and all the functionalities, this helped to evolve and become the tech lead of the team, performed QAs, assisted my colleagues on technical issues, escalations with our stakeholders, partners and making sure we solve things internally. Toolset used: AWS, Azure, Windows, Python, PS Scripting…
RPA Developer I – FPR
World Kinect Energy Services
02.2022 - 08.2022
- In this role, I oversaw developing automations for the domain specifically in Miami, FL.
- The automation part included work as a BA deciding which technologies to use, design the process, identify the resources needed, documentation and other things needed to make sure the automations were successfully and according to the customer needs. Part of the toolset learned: UiPath, Snowflake, Alteryx, Power Platforms, Oracle, Azure, MS Planner, Office Suite, Remote Desktop…
FinOps Coordinator III – Finance Ops
World Kinect Energy Services
06.2021 - 02.2022
- In this role, I learned the business, I was involved in multiple processes used in the financial operations domain to bill the invoices from customers, solving issues, adjusting amounts, matching ARs, APs, invoicing, Excel formulas, macros and everything with the purpose of bringing new automation ideas for those manual processes seen as opportunities to improve them. Also, I was involved with the automations already in place and troubleshot making sure the business was not affected.
Service Desk Support Engineer
NI (National Instruments)
01.2021 - 06.2021
- In this role, I worked with the employees around the globe with high complexity issues such as, Identity Management, Security vulnerabilities, application issues, system troubleshooting including Windows and Apple devices. Scripting in PowerShell and research to implement solutions in other languages adapted to the company resources. Developed documentation for the processes end to end and collaborated with other teams within the infrastructure team to solve issues. Other tools used: Jira, Oracle, power platforms, Azure, Hyperion, Perforce, SailPoint, SQL server…
Enterprise Desktop Systems Specialist
NI (National Instruments)
06.2020 - 06.2021
- Responsible for providing desktop support to NI’s employees around the globe, acting as a single point of contact for employees’ IT needs around incident management and service request. The Global Service Desk team delivers solutions with quality, professionalism, and pursues excellent customer experience to non-technical and highly technical Engineering staff.
Information Technology Support Technician
NI (National Instruments)
12.2018 - 06.2020
- Working for the IT Global Service Desk, providing 1st and 2nd level support to all employees from NI around the globe including non-technical and highly technical Engineering staff. High-skilled administration/troubleshooting of the systems used at the company such as Office Applications, Networking, Operating Systems, Hardware issues, Active Directory, Cloud… Developed skills in Customer Service, taking calls of customers with issues and looking for an immediate solution.
Intern
Intel Corporation Innovation Center
06.2017 - 07.2017
- This was a 1-month internship. Great experience learning the usage of high-end technology developed by the company. Technology helped people with disabilities and other daily life innovative solutions. I developed a passion and skills for programming, usage of electronic equipment and how to set instructions on them.
Education
Technical Degree & Bachelor - Computer Science
C.T.P Jesús Ocaña Rojas
Alajuela 05.2001 -
Diplomat - Computer Software Engineering
Universidad Técnica Nacional
Alajuela, Costa RicaTechnical Specialization - Cloud Computing Specialization
Universidad Hispanoamericana De Costa Rica
05.2001 -
Skills
Leadership
Cloud architecture
Infrastructure optimization
Automation frameworks
CI/CD pipelines
RPA development
AI implementation
Timeline
Automation Engineer III – Infrastructure and Admin
Genpact
08.2025 - Current
Automation Engineer III – Tech Lead FinOps Process ReEngineering
World Kinect Energy Services
02.2024 - 08.2025
RPA Developer II – FinOps Process ReEngineering
World Kinect Energy Services
08.2022 - 02.2024
RPA Developer I – FPR
World Kinect Energy Services
02.2022 - 08.2022
FinOps Coordinator III – Finance Ops
World Kinect Energy Services
06.2021 - 02.2022
Service Desk Support Engineer
NI (National Instruments)
01.2021 - 06.2021
Enterprise Desktop Systems Specialist
NI (National Instruments)
06.2020 - 06.2021
Information Technology Support Technician
NI (National Instruments)
12.2018 - 06.2020
Intern
Intel Corporation Innovation Center
06.2017 - 07.2017
Technical Degree & Bachelor - Computer Science
C.T.P Jesús Ocaña Rojas
05.2001 -
Technical Specialization - Cloud Computing Specialization
Universidad Hispanoamericana De Costa Rica
05.2001 -
Diplomat - Computer Software Engineering
Universidad Técnica Nacional