RAQUEL ARHENS ZAMORA
Account Manager - Administrative Asistance
Jaco
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service and projects in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Administrative Assistant
ICI International
06.2024 - Current
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Coordinated property maintenance supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Facilitated collaboration within team by organizing regular inspection meetings and tracking project progress.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Administrative Assistant
Kalon Surf - The Luxury Surf Resort
12.2022 - 12.2023
- Manage video and photography operations during surf sessions to document experiences and progress. - Facilitate group video analysis sessions to examine detailed aspects of participants' performance, promoting skill improvement throughout the week.
- Elaborate programs to individuals of all ages and skill levels, focusing on skill development and enhancement of their surf existing techniques.
- Manage events for clients, enriching their experience and adding value to our services, experience with gourmet project events with over 20 people
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Account Manager Assistant
Concentrix
10.2013 - 02.2016
- Enhance the efficiency of the revenue cycle process for Account Managers by providing comprehensive support during the pre-order and order phases. Key responsibilities include: - Assisting with discount changes and the creation of large-scale orders. - Tracking and following up on orders to ensure timely completion. - Configuring services and managing Cisco product orders.
- Additionally, I achieve all outstanding requests to guarantee that all orders are finalized before the end of each month.
- I had experience in training project implementations and managing teams of over 20 individuals, reaching success with the project execution and closing
Appeal Reimbursement Analyst II
Experian
10.2013 - 02.2016
- Manage enhancement programs, establish a systematic approach to follow up with payers and healthcare networks regarding outstanding claims and appeals, ensuring accountability and timely resolution.
- Identifying underallowed Medical Claims, develop processes to review claims that have been denied or underpaid based on contractual agreements with payers, utilize data analytics to identify patterns or common issues that lead to underallowed amounts.
- Implementation of SOPs and Guidelines, work on developing and implementing Standard Operating Procedures (SOPs) to ensure consistency and compliance with claim management practices.
- Verification of Contracts, review contracts with payers to ensure that all aspects of the claims are in accordance with the agreed terms, addressing any discrepancies accordingly.
Education
No Degree - Linguistics
Universidad De CR - Advanced English
San Jose, Costa Rica 05.2001 -
Curso Pilates Formación de Instructores - Begginer & Intermediate
Escuela De Masaje Thailandes Mangalam
05.2022 - 05.2022
No Degree - Linguistics
Universidad De CR - Advanced Portugues
Costa Rica 05.2001 -
No Degree - Human Resources Training
Concentrix - Trainner Certification
San Jose, Costa Rica 05.2001 -
Skills
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Office administration and management
- Administrative support
- Computer skills
- Customer service
- Appointment scheduling
- Customer and client relations
- File organization
- Microsoft Office Suite
- Strategic planning
- Strong problem solver
Timeline
Administrative Assistant
ICI International
06.2024 - Current
Administrative Assistant
Kalon Surf - The Luxury Surf Resort
12.2022 - 12.2023
Curso Pilates Formación de Instructores - Begginer & Intermediate
Escuela De Masaje Thailandes Mangalam
05.2022 - 05.2022
Account Manager Assistant
Concentrix
10.2013 - 02.2016
Appeal Reimbursement Analyst II
Experian
10.2013 - 02.2016
No Degree - Linguistics
Universidad De CR - Advanced English
05.2001 -
No Degree - Linguistics
Universidad De CR - Advanced Portugues
05.2001 -
No Degree - Human Resources Training
Concentrix - Trainner Certification
05.2001 -
Similar Profiles
Clarence Chi Yin ChingClarence Chi Yin Ching
Teaching Associate/ Industrial Supervisor at International Culinary Institute (ICI)Teaching Associate/ Industrial Supervisor at International Culinary Institute (ICI)
Anaïs Anton-RoyerAnaïs Anton-Royer
Animatrice Radio at Ici (anciennement France Bleu)Animatrice Radio at Ici (anciennement France Bleu)
Danielle DavisDanielle Davis
Senior Vice President at ICI Insurance AgencySenior Vice President at ICI Insurance Agency