Raquel Castillo Jimenez
Santa Bárbara
Summary
Customer Service Support bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. I have been recognized for doing the extra mile when it comes to service level.
Overview
3
3
years of professional experience
Work History
Customer Service Support
Bill Gosling Outsourcing
12.2023 - Current
- Process personal property release requests and vehicle release requests from collection agents.
- Coordinate with vendors and auction houses to facilitate the release of vehicles.
- Review accounts thoroughly to ensure compliance with financial obligations before issuing vehicle releases.
- Communicate effectively with buyers, co-buyers, and third parties to provide necessary documentation and support.
- Maintain accurate records and documentation of all transactions and communications.
Customer Service Representative
Foundever
08.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Science - English Teaching
Universidad Hispanoamericana
San José2025
High School Diploma -
Liceo De Santa Bárbara
Santa Bárbara, Heredia12.2018
Skills
Customer Focus
Active communication
Collaborative team work
Friendly, Positive Attitude
Attention to Detail
Adaptable to Changing Demands
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Support
Bill Gosling Outsourcing
12.2023 - Current
Customer Service Representative
Foundever
08.2021 - 06.2023
Bachelor of Science - English Teaching
Universidad Hispanoamericana
High School Diploma -
Liceo De Santa Bárbara
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