Raquel Conejo
Cisco Technician
San José,SJ
Summary
Results-driven customer service professional prepared to lead and optimize billing operations. Proven track record in managing teams, improving billing workflows, and enhancing customer interactions. Known for fostering team collaboration and adapting to changing demands with ease. Valued for communication and organizational skills.
Experienced with managing critical situations and resolving high-stakes issues efficiently. Utilizes strategic thinking and comprehensive planning to address urgent challenges and minimize impact. Track record of fostering team collaboration and maintaining clear communication under pressure.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Service | Billing Department
Bill Gosling
Heredia, Provincia de Heredia
05.2024 - 07.2024
- Coordinated customer account transitions between companies, ensuring effective communication
- Updated customer information in internal systems and managed protection plans
- Provided support to customers for payments and resolved service-related inquiries
- Maintained accurate and organized documentation of customer interactions
Critical Situation Manager | Critical Situations Department
Tek Experts
Tres Rios, Provincia de Cartago
10.2023 - 03.2024
- Facilitated the allocation of engineers for critical cases, ensuring a swift response
- Managed customer expectations and provided constant updates on case progress
- Supervised the logistics of equipment and collaborations needed for problem resolution
- Coordinated multiple cases simultaneously while maintaining high-quality standards
Education
CCNA Certification - Computer Networking
Cisco
San José, Costa Rica 05.2024 - Current
Skills
- Effective Organization
- Commitment to Accountability
- Strong Time Management Skills
- Collaborative Teamwork
- Skilled in Microsoft Office Applications
- Analytical Problem-Solving
Strengths And Expertise
- Organization
- Ownership
- Multitasking ability
- Attention to detail
- Adaptability
- English B2+
- Fast learner
- Communication Skills
- Trustworthy
- Documentation and activity reporting
- Subnetting
- Network Troubleshooting
Certification
CCNAv7: introduction to networks
Timeline
CCNAv7: fundamentals of switching, routing and wireless networks
12-2024
CCNAv7: introduction to networks
08-2024
CCNA Certification - Computer Networking
Cisco
05.2024 - Current
Customer Service | Billing Department
Bill Gosling
05.2024 - 07.2024
Critical Situation Manager | Critical Situations Department
Tek Experts
10.2023 - 03.2024
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