Raquel Loaiza Brenes

• Improved onboarding experience for new hires by developing comprehensive orientation program.
• Coordinate interview schedules between candidates and interviewers, ensuring timely communication and logistics.
• Assist in coordination of interviews, including arranging interview rooms, video conferencing setups, and preparing interview materials.
• Managed applicant tracking system, ensuring accurate data entry and timely updates on candidate statuses. Keep candidates informed about their application status and providing feedback when possible.
• Identified areas for improvement within recruitment process through regular analysis and reporting of key metrics.
• Maintained accurate records of all recruitment activities, ensuring compliance with legal requirements and company policies.
• Write and post job descriptions on various job boards and social media platforms to attract qualified candidates.
• Scheduled and conducted 10 interviews each week

• Initiate, approved or denied inquiries about leave and disability events, benefits available for employees
• Critically assess and adjust case management plan to employee's changing needs
• Ensure compliance with standard work, federal/state regulations and company policy
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
• Gained strong leadership skills by managing projects from start to finish as mentor and SME
• Collaborated with management conducting trainings on for new associates, improved processes and assisted with creation and maintenance of quality training
• Participated as Quality Team member, developed and implemented performance improvement strategies and plans to promote continuous improvement for associates

Work with a pool of Project Managers on a variety of projects; support or lead the fulfillment of PM related tasks of assigned project/s and as PMO/ Support Project Administration

• Participate in set project/s related meetings & deliver required inputs, if applicable
• Manage first level stakeholder relationships
• Act as single point of contact, coordinate and communicate with team members, technical project staff, back-office administration teams and all other relevant counterparts to ensure processes are followed and all required activities within project are done as planned

• Phone and chat service, focused on addressing customer needs and resolving concerns
• Provide efficient solutions and services with high quality and empathy, addressing customer needs and resolving concerns
• Assisting and responsible of coaching on new strategies and development to improve quality and productivity of team of 15 - 20 New Hires associates as their NHOB Advisor

• Supporting projects directed to develop sales strategies and marketing campaigns
• Delivering customer service and tech support answering their inquiries about mobility services
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
• Streamlined call center processes for improved efficiency and reduced wait times