Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Interests
personal growth
Timeline
Generic
Raquel Montero

Raquel Montero

Senior Account Manger-Sales
pavas,SJ

Summary

A results-driven professional with proven success in managing high-value government accounts with($1M-$4M)revenue quarterly and driving significant revenue growth through strategic licensing, upselling, and relationship building. Skilled in analyzing partner performance, implementing targeted business strategies, and ensuring CRM data integrity. Expert in navigating enterprise agreements and exceeding performance expectations.

Skilled account manager and renewals Specialist focused on maximizing ROI success through effective use of data and customer opportunities of improvement to upsell and cross sell ,a Top-notch communicator with excellent time management, administrative and customer service skills.

Overview

24
24
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Google Workspace Longtail Specialist (EMEA/US Renewals)

Google
04.2024 - 03.2025
  • Drive revenue growth within the EMEA and US Corporate customer base by managing and growing portfolios of over 3 million customer accounts.
  • Increase Google Workspace license adoption and expand Gemini AI usage across assigned accounts.
  • Develop and execute strategies to meet quarterly expectations for portfolio growth.
  • Achieve and exceed revenue goals through strategic account management and follow-up strategies.

Partner Development Manager PDM &Enterprise AM

Microsoft/Accenture
12.2022 - 04.2024
  • A results-driven professional with proven success in managing high-value government accounts ($1M-$4M) and driving significant revenue growth through strategic licensing, upselling, and relationship building.
  • Skilled in analyzing partner performance, implementing targeted business strategies, and ensuring CRM data integrity.
  • Expert in navigating enterprise agreements and exceeding performance expectations.
  • Oversaw full-cycle account management, quickly advancing to leadership roles and demonstrating leadership in building strong client relationships and delivering exceptional project management.
  • Implemented targeted business development strategies, resulting in strong client acquisition and consistent revenue growth.

Procurement Specialist- Sales specialist

Tunabear
06.2021 - 01.2022
  • Having served as a Procurement Specialist, I successfully identified and engaged with multiple universities in the US seeking diverse technology solutions.
  • Throughout this period, I actively participated in various bids, ensuring the acquisition of advanced technology to meet the specific needs of educational institutions.
  • My efforts aimed to establish fruitful partnerships, contributing to the integration of innovative solutions that enriched the technological infrastructure of universities across the United States.

Account Manager - B2B Business Development

Feuji
11.2017 - 06.2020
  • Delivered live demonstrations of a travel-tech platform—covering hotel bookings, flights, and related services—to clients in New York City and Chicago, showcasing product value and driving user adoption
  • Provided exceptional customer service, consistently exceeding client expectations and fostering loyalty.
  • Conducted market research to identify potential clients and developed targeted sales strategies.
  • Monitored performance metrics closely to identify areas for improvement in account management processes.
  • Secured new business opportunities through networking and relationship-building activities.
  • Conducted weekly webinars , attended sales blitz .
  • provide life demos to customer in NYC and Chicago

QA Specialist

Van Ru Credit Corporation
01.2016 - 11.2017
  • Utilize credit bureau knowledge and specialize in credit scores.
  • Receive training on the Fair Debt Collection Practices Act (FDCPA).
  • Handle credit card debt, balance transfers, and collection efforts.

Commission Sales Associate/Closer

Vialinx SA
01.2015 - 02.2016

Account manager /Closer/Team Lead /SMB US

DIRECTV
05.2011 - 05.2014
  • Starting as an agent, I excelled in promoting DirectTV for businesses, gradually evolving into an adept opener by consistently exceeding sales targets.
  • My success led to a role as a skilled closer, demonstrating expertise in negotiating and securing deals.
  • Progressing further, I assumed the position of a team lead, guiding and motivating a high-performing sales team.

Technical Specialist MFP

Hewlett Packard Enterprise
09.2009 - 11.2010

Sales Manager/Team Lead /sales champion /Backup trainer/Hiring staff/CS

SYKES Costa Rica
08.2002 - 05.2009
  • Team Lead: Manage metrics, fight attrition, monitor team and individual performance.
  • Sales Manager: Create contests, provide training, personalized coaching.
  • Hiring support members.
  • Prior: Customer Service Agent: Handle calls, process payments, perform balance transfers, provide credit advice, upselling and cross-selling.
  • Sales Champion: Provide one-on-one coaching to low-performing sales.

Front Desk Clerk

FedEx
01.2001 - 01.2002
  • Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages.

Education

No Degree - Hospitality Business Administration And Management

Universidad Latina De Costa Rica
San Pedro, Costa Rica
05.2001 -

High School Diploma -

Colegio Wilma Chavez
Trujillo Alto Puerto Rico
05.2001 -

Skills

Salesforce Service Cloud expertise

Accomplishments

  • Promoted within the same company at Sykes (2 promotions)
  • Promoted at Directv (1 promotion)
  • Promoted at Accenture Microsoft (2 promotions)
  • 22 years of experience with American, Canadian, and Indian companies.
  • Sales champion category
  • Senior Account manager expert level -Enterprise
  • Senior Renewal specialist level -Enterprise
  • Partner specialist PDM SMB

Additional Information

I would like to express my strong interest in a challenging role focused on strategic account management and revenue growth. With 22 years of experience driving business transformation for leading American, Canadian, and Indian companies, my expertise aligns perfectly with the demands of high-impact positions

Certification

Six sigma green belt

Interests

I thrive on creating meaningful professional relationships and turning client challenges into opportunities”

Constantly seeking improvement through reading, courses, and feedback; passionate about becoming a better communicator and leader”

Enjoy presenting ideas and connecting with audiences—whether in meetings, trainings, or webinars”

personal growth

Passionate about continuous learning and development to enhance communication, leadership, and strategic thinking skills. Committed to expanding industry knowledge, improving client engagement techniques, and staying updated on emerging trends to deliver greater value in every client interaction.



Timeline

Google Workspace Longtail Specialist (EMEA/US Renewals)

Google
04.2024 - 03.2025

Azure fundamentals az-900

10-2023

Partner Development Manager PDM &Enterprise AM

Microsoft/Accenture
12.2022 - 04.2024

Procurement Specialist- Sales specialist

Tunabear
06.2021 - 01.2022

Account Manager - B2B Business Development

Feuji
11.2017 - 06.2020

QA Specialist

Van Ru Credit Corporation
01.2016 - 11.2017

Commission Sales Associate/Closer

Vialinx SA
01.2015 - 02.2016

Account manager /Closer/Team Lead /SMB US

DIRECTV
05.2011 - 05.2014

Technical Specialist MFP

Hewlett Packard Enterprise
09.2009 - 11.2010

Train the trainer course

06-2007

Six sigma green belt

06-2005

Sales Manager/Team Lead /sales champion /Backup trainer/Hiring staff/CS

SYKES Costa Rica
08.2002 - 05.2009

No Degree - Hospitality Business Administration And Management

Universidad Latina De Costa Rica
05.2001 -

High School Diploma -

Colegio Wilma Chavez
05.2001 -

Front Desk Clerk

FedEx
01.2001 - 01.2002
Raquel MonteroSenior Account Manger-Sales