Summary
Overview
Work History
Education
Skills
Timeline
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Raquel Ruiz Quesada

Heredia

Summary

Professional with over 4 years of experience in project management, administration, and customer service. Specialized in coordinating digital product launches, CRM management, and contract follow-up. Managed the administration and delivery of more than 500 international projects, ensuring on-time completion and customer satisfaction. Seeking to contribute organizational, communication, and leadership skills in project management, administration, or customer service roles.

Overview

12
12
years of professional experience

Work History

Project Manager

Hanson and Hanson Consulting Group
07.2023 - Current
  • - Coordinated digital projects in the independent video game sector.
  • - Managed over 500 projects in 2 years, ensuring deadlines and administrative processes were met.
  • - Handled CRM tools (Dynamics 365, Fifty, ProCure, among others) for contract, schedule, and royalty management.
  • - Maintained communication with international clients, followed deliverables, and resolved issues.
  • - Oversaw organization of contracts and administrative reporting.

Insurance Authorization Specialist

Auxis
11.2022 - 07.2023
  • - Verified medical insurance eligibility and obtained authorizations.
  • - Managed critical timelines for approval of medical services.
  • - Conducted proactive follow-ups with clients and insurance providers.

Collections Specialist

Bill Gosling
09.2020 - 10.2022
  • - Negotiated payment plans with delinquent customers.
  • - Traced and located customers using multiple sources.
  • - Recorded interactions and payments collected.

Executive Assistant

Costa Rica por Siempre
12.2013 - 06.2017
  • - Provided administrative support to senior executives.
  • - Coordinated agendas, meetings, travel, and communications.
  • - Maintained accurate records and performed minor accounting duties.

Education

Bachelor’s Degree -

Universidad Florencio del Castillo
01.2021

Skills

  • - Project management: planning, coordination, and follow-up
  • - CRM: Dynamics 365, Fifty, ProCure
  • - Basic Knowledge of Machine Learning and AI tools
  • - Digital tools: shared inboxes, contract management, Microsoft Excel
  • - Languages: Spanish (native), English (advanced – equivalent C1/C2)

Timeline

Project Manager

Hanson and Hanson Consulting Group
07.2023 - Current

Insurance Authorization Specialist

Auxis
11.2022 - 07.2023

Collections Specialist

Bill Gosling
09.2020 - 10.2022

Executive Assistant

Costa Rica por Siempre
12.2013 - 06.2017

Bachelor’s Degree -

Universidad Florencio del Castillo

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Raquel Ruiz Quesada