Raquel Solano Rodríguez
Global Experience Onboarding Success Partner
La Garita
Summary
Experience Facilitator seeking for a new opportunity where I can apply my communication, delivering skills, and knowledge acquired through the years working with local and global clients from different BU inside the company to help them succeed on their goal expectations. Previously worked as an Executive Administrative Assistant in the company where I was able to share my teaching skills and expertise delivering workshops for clients and peers.
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
3
3
Languages
Work History
Global Onboarding Experience Success Partner
IBM
06.2023 - Current
- As a Global Experience Onboarding Success Partner, my primary objective is to provide comprehensive support and guidance to new hires and hiring managers across the globe.
- By delivering the Welcome Session, I will help new employees understand the history, culture, and values that have shaped IBM as a company.
- This knowledge will enable them to better understand how IBM operates and how they can thrive and grow professionally within the organization.
- Developed and implemented strategies to enhance work relations.
- Cultivated a positive work environment within the company by promoting collaboration among colleagues.
Onboarding Experience Success Partner – Canada
IBM
03.2022 - 06.2023
- Main responsibility was to lead and manage day-to-day operations for Onboarding Delivery.
- In this role, I was the first point of contact for new employees and hiring managers, ensuring a seamless onboarding experience from offer acceptance to start date.
- My tasks included coordinating provisioning requests, auditing new hire documentation, and ensuring compliance with statutory and company requirements as well as maintaining data accuracy and timely updates in HR systems, fostering a positive onboarding journey for every local new hire.
- Streamlined internal processes, fostering improved efficiency and productivity within the team.
Administrative Executive Assistant
IBM
02.2019 - 02.2022
- The primary focus of this role was to provide a wide range of administrative services for the client which could include IBM executives and managers.
- To execute this role effectively the assistant should have situational awareness and be technically proficient, able to work independently, proactive, flexible adaptable, self-motivated, a team player and client oriented.
- Provided cross-functional support during peak periods or staff absences, demonstrating adaptability and commitment to teamwork.
- Collaborated with HR to onboard new hires, facilitating smooth transitions into the company culture.
English Teacher
Colegio Bilingue La Palabra de Vida
12.2017 - 08.2018
- My main goal was to create a learning environment which would help students meet their learning goals by applying different methodologies, lesson planning, education delivery, and effective oral and written communication with colleagues, students, and parents.
- Collaborate with colleagues to develop interdisciplinary units and projects that integrate English literature with other subject areas.
- Provide timely and constructive feedback on student writing assignments, essays, and projects.
- Foster a supportive and inclusive classroom environment where students feel valued and empowered to participate actively in their learning.
- Prepared and implemented lesson plans covering required course topics.
Travel Counselor
CWT
12.2017 - 08.2018
- Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstance.
- Ensure reservations (air, hotel, car, rail) were built according to client standards and preferences through phone or emails.
- Performance as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Solved challenging travel issues promptly to minimize disruptions and maintain positive customer relationships.
Customer Service Representative
United Airlines
01.2015 - 11.2017
- Processed reservations, issued tickets, and managed check-in, boarding, and baggage claim processes for clients as well as provided accurate information to passengers regarding travel procedures to ensure customer satisfaction and experience.
- Coordinated with flight crews, operations, and passengers to ensure smooth travel experiences through effective communication and problem-solving.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Colegio Bilingüe de Naranjo
Naranjo, AlajuelaItalian Course - undefined
Dante Alighieri
La Sabana, San José 01.2012 - 01.2013
Bachelor - English as a Second Language
UTN
Portuguese Course - undefined
UTN
Studied Technical Pedagogy - undefined
UTN
Skills
- Organize
- Flexible
- Communication
- Attention to detail
- Leadership
- Proactive
- Persistent
- Time Management
- Strategic planning
- Innovation mindset
- Customer relationship building
- Problem-solving
- Mentoring and coaching
Timeline
Global Onboarding Experience Success Partner
IBM
06.2023 - Current
Onboarding Experience Success Partner – Canada
IBM
03.2022 - 06.2023
Administrative Executive Assistant
IBM
02.2019 - 02.2022
English Teacher
Colegio Bilingue La Palabra de Vida
12.2017 - 08.2018
Travel Counselor
CWT
12.2017 - 08.2018
Customer Service Representative
United Airlines
01.2015 - 11.2017
Italian Course - undefined
Dante Alighieri
01.2012 - 01.2013
Bachelor - English as a Second Language
UTN
Portuguese Course - undefined
UTN
Studied Technical Pedagogy - undefined
UTN
High School Diploma -
Colegio Bilingüe de Naranjo
Similar Profiles
Luke DeanLuke Dean
Business Consultant at IBMBusiness Consultant at IBM
SAGAR BHAVSARSAGAR BHAVSAR
Senior Customer Success Manager – Strategic Accounts at IBMSenior Customer Success Manager – Strategic Accounts at IBM
Ankit RajAnkit Raj
Technology Account Manager at IBMTechnology Account Manager at IBM
Vikas Chandra PandeyVikas Chandra Pandey
Lead ECP Consultant - Australia Payroll at IBMLead ECP Consultant - Australia Payroll at IBM
Ana Cordero HerreraAna Cordero Herrera
Scout Group Leadership at Guides and Scouts Association of Costa RicaScout Group Leadership at Guides and Scouts Association of Costa Rica